Technical Consultant

Synamedia; Weybridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

Synamedia is seeking a Technical Consultant to support their Sky Europe team. You'll utilize your Linux expertise to enhance customer satisfaction through high-quality support services, working in a dynamic environment that fosters collaboration and innovation.

Qualifications

• Proven experience working with Linux environments.
• Strong troubleshooting skills in complex systems.
• Experience supporting B2B customers, especially strategic accounts.

Responsibilities

• Participate in a 24/7 support rota and onsite support at the customer's offices.
• Support proprietary software components for a major customer.
• Respond to platform incidents and collaborate on software defects.

Skills

Linux environments

Troubleshooting skills

Customer support

Collaboration

Tools

SQL

Oracle

MongoDB

Job description

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At Synamedia, we’re a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. With a legacy of protecting our long-time customers, we’re laser-focused on driving growth and leading the industry shift from Pay-TV to IP and streaming. We are pioneers in next-gen media cloud services, powering the viewing experiences of billions worldwide with our best-in-class live streaming, distribution, ad tech, cloud platforms, and more.

Our solutions, built over three decades and trusted by over 1,000 customers, fuel giants like Disney, The Olympics, Astro, Comcast, Tata Play, and many more.

Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together!

Role Description

Do you watch TV? Do you stream videos to your computer, phone, or tablet? Synamedia has technology deployed worldwide, changing how the world is informed and entertained. Customer Support is a critical function focused on delivering customer success and providing high-quality support services.

We are seeking an engineer to join our Sky Europe team of Technical Consultants supporting Sky Europe engagements. This is an exciting opportunity to be part of a strong team supporting high-profile, key customers. You will need solid experience with Linux in a support role, along with excellent customer-facing communication skills.

Responsibilities

• This role requires participation in a 24/7 support rota and onsite support at the customer's offices in the Heathrow area.
• You will support proprietary software components for a major customer as part of a team of Technical Consultants.
• Respond rapidly to platform incidents, keep the customer informed about investigation progress, and contribute to detailed resolution reports with further actions if needed.
• Collaborate with team members to analyze software defects and communicate findings to the development team.
• Ensure timely and proficient installation of Synamedia headend components for production and lab systems.
• Participate in new system deployments, take on new solution responsibilities, and share knowledge within the team.
• Proactively progress backlog tickets to resolution.

Skills and Experience

• Proven experience working with Linux environments - Mandatory
• Strong troubleshooting skills in complex systems - Mandatory
• Experience supporting B2B customers, especially strategic accounts - Mandatory
• Familiarity with databases and networking tools such as SQL, Oracle, and MongoDB - Advantage
• Experience in the Video/OTT ecosystem - Advantage
• Ability to work effectively in fast-paced environments and collaborate with cross-functional teams

A Culture of Belonging

Synamedia is committed to fostering a diverse, inclusive, and equal-opportunity community—where everyone can be themselves and succeed. Our values connect us, and we love to win together. We prioritize action, innovation, curiosity, and growth.

We offer family-friendly, inclusive employment policies, flexible working arrangements, engagement activities, and support services across our 20 office locations. Our community events promote cohesion and diversity. We are proud of our mental health initiatives, Pride month campaigns, cancer awareness programs, and more.