Technical Consultant

Staffbase; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Advanced Technical Consultant to enhance customer success through innovative technical solutions. In this role, you will engage with clients to design and implement technical rollout plans, lead workshops to assess requirements, and collaborate with internal teams to customize applications. Your expertise in web development, integration, and project leadership will be key in driving customer satisfaction and operational efficiency. This position offers a dynamic environment where your contributions will directly impact the company’s success and growth in the communications sector.

Benefits

Competitive Compensation

Flexible Working Hours

Growth Budget for Training

31 Vacation Days

Monthly Wellbeing Allowance

Company Pension Scheme

Sports Courses

Team Building Events

Volunteers Day Off

Employee Referral Program

Qualifications

• 3+ years in consulting or sales engineering with strong technical background.
• Excellent communication and presentation skills for varied audiences.

Responsibilities

• Engage with customers to design technical rollout and launch plans.
• Lead technical discovery workshops and develop scalable solutions.

Skills

Client Engagement

Technical Solutions Development

Communication Skills

Web Development

Presentation Skills

Troubleshooting Integrations

Time Management

Project Leadership

Education

Bachelor's Degree in a Technical Field

Tools

APIs

SDKs

Microsoft

SAP

Workday

Okta

ADP

Job description

In your role as Advanced Technical Consultant, you will contribute to our vision of Customer Success:

• We come as One Team to inspire and empower customers to unleash the value of their communications, ultimately maximizing their ROI
• We cultivate an inclusive environment, ensuring everyone's voice is heard and respected. We actively seek feedback and we challenge each other to continuously improve our processes and ourselves
• We will contribute to the pursuit of a new communications category creation, by amplifying the value customers have realized
• We will keep achieving outstanding results in GRR, CSAT and market-leading NRR globally, all while streamlining our operations for greater efficiency

What you’ll be doing

• Engage with customers to assess and design technical rollout and launch plans for Staffbase
• You are a key member of the Consulting team with a technical background and competencies in development, integration, solution architecture, and security
• Lead technical discovery workshops to evaluate security, structural, and business requirements
  Develop scalable and flexible solutions based on customer needs
• Advise on system integrations with platforms like Microsoft, SAP, Workday, Okta, and ADP
• Guide customers on best practices for leveraging Staffbase APIs and SDKs
• Collaborate with Technical Specialists to customize applications to match corporate branding
  Oversee and execute technical projects from planning to implementation
• Act as a liaison between customers and internal Product teams to advocate for customer needs

What you need to be successful

• You love strategically working with clients and driving technical solutions
• Excellent written and verbal communication skills, adaptable to technical and non-technical audiences
• You have excellent presentation skills for presenting both business-oriented solutions and advanced technical concepts
• Good knowledge of web development, preferably knowledge of HTML/CSS and at least one programming language like JavaScript, Java, PHP, or NodeJS
• Comfort using the command line or application logs to narrow down issues with technical integrations
• Proficiency in troubleshooting integrations using command line or application logs
• You have experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations
• Experience leading technical projects and collaborating across multiple teams
• 3 years working experience in consulting, professional services, or sales engineering
• Strong time management skills to handle technical projects with fixed deadlines

What you'll get

• Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan). Employees receive units (based on job level) that have no initial value, but will crystallize upon an exit event and turn into cash. An exit event is a public listing of Staffbase or an acquisition by another company.
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of £1356
• Growth Budget - all employees get a yearly budget for external training of £900, and one day off for growth per year (increase to two days in 2nd year)
• Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August to enjoy a summer break (Recharge Fridays)
• Wellbeing - Monthly Wellbeing Allowance £30, from fitness to mental health, hobbies to relaxation
• Support - we’re offering a company pension scheme
• Sports & Health - join our sport courses in the offices or lease a bike with Staffbase. The offices are equipped with fruits, drinks and snacks
• Team Building - Regular team and office events including the yearly Staffbase Camp
• Volunteers Day- you’ll get one day off per year for supporting a social project. We will donate a small amount for that project in addition
• Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid