Technical Consultant

Trident; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading MSP in the Southeast is seeking a dynamic Technical Consultant to deliver exceptional customer service. The role involves providing technical support, managing client relations, and onboarding new technologies, ensuring high standards while contributing to professional growth through ongoing training.

Benefits

Up to 32 days holiday per year

Access to on-demand IT courses

Bupa Employee Assistance Program

Cycle to Work scheme

Vendor pricing for personal IT purchases

Microsoft Workplace Discount on subscriptions

Social spaces with recreational facilities

Regular social and team-building events

‘Refer a friend’ recruitment bonus scheme

Smart casual dress code with charity events

Qualifications

• Experience in a customer-facing role with an understanding of the consulting process.
• First to second line technical support experience, including hardware and networking.
• Familiarity with Microsoft Azure and administration support.

Responsibilities

• Deliver exceptional customer service through remote and onsite support.
• Document technical issues and manage service requests following SLAs.
• Conduct onsite surveys and audits for technical solutions.

Skills

Problem-solving

Communication

Customer service

Troubleshooting

Education

Relevant IT qualification (e.g., CompTIA A+, Microsoft)

Tools

Microsoft Windows Server

Microsoft 365

Networking technologies

Virtualization technologies

Backup and recovery solutions

Job description

Job Ref:Technical Consultant
Job Location:Brighton
Job Type: Permanent
Salary:Competitive, details on application
Reports To:Professional Services Manager
Driving License:A full UK driving license is required
Travel: Visits to client sites will be required

Company vehicle: N/A, pool vehicles available for client visits

Trident, a leading MSP (Managed Service Provider) based in the Southeast, is seeking a highly driven and dynamic professional to join our team in a role asTechnicalConsultant.

With over 30 years of experience, our team of sales and technical consultants possess exceptional knowledge, drive, and passion. We pride ourselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, and Cisco Meraki.

We seek a passionate individual to join our team looking to progress their expertise and knowledge.In the capacity ofTechnical Consultant, your primary responsibility will be delivering exceptional customer service. This position demands a blend of advanced technical knowledge, adept problem-solving abilities, and strong communication skills. You should possess a natural inclination towards customer service, prioritising the customer experience while also maintaining a keen awareness of the commercial aspect of the role.

Trident is dedicated to nurturing the professional growth and technical skills of our team. We believe that investing in our team's expertise not only benefits our employees but also enhances the quality of services we provide to our clients. During their employment, the successful candidate will benefit from not only being part of exciting new technologies and services but also continual training, certification, and mentorship.

TheTechnicalConsultant’score responsibilities within the designated department are:

• Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident’s SLA’s/KPI’s.
• Demonstrate experience in a customer-facing role and an understand of the consulting process.
• Travel to designated client sites to provide technical services for both project and helpdesk.
• Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues).
• Managing and documenting technical issues, responses, and requests to ensure information is recorded and updated.
• Undertake onsite surveys and audits for a range of solutions (networking, server, wireless, cabling, etc).
• Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience.
• Providing and running training on new systems to end users.
• Continued assessment of security, Integrity, and availability both internally and in part of Trident’s service.
• Continued assessment of regulatory and compliance requirements for both Trident and its clients.
• Working to ISO 27001, 14001 and 9001 requirements along with Trident's operating procedures.

Qualifications and Skills -The successful candidate should feel at ease navigating through a setting equipped with the following technologies:

• Microsoft Windows desktop & Mac operating systems and other common applications.
• Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group Policy, etc.).
• Microsoft Office components such as Word, Excel, Outlook, etc. support.
• Microsoft 365 administration and support, including Exchange Online, SharePoint Online, Teams and OneDrive.
• Microsoft Azure administration and support.
• Virtualisation technologies, including VMware and Microsoft Hyper-V.
• Networking principles including VLAN’s, LAGS, VPN's and routing.
• Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard.
• Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc.
• A flair for troubleshooting, communication, and exceptional customer service.
• Excellent communication skills, both written and verbal.
• Be flexible and adaptable to situations and changing requirements.
• Excellent task and time management.
• MSP experience and/or a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification.
• Strong 1st to 2nd line exposure including networking, hardware, and cloud infrastructure.

The Technical Consultantrole includes the above skills and responsibilities, but this is not an exhaustive list as business needs change.

Benefits:

• Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum - increased one day for every year of service up to 32 days + bank holidays).
• Access 7,000+ hours of on-demand IT courses, practice tests and virtual labs.
• Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family.
• ‘Cycle to Work’ scheme.
• Access to vendor pricing for personal IT hardware and software purchases.
• Access to Microsoft Workplace Discount Program – Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions.
• Central office location – a 15-minute walk from Brighton train station, 10-minute local bus routes and short work from local shops, restaurants, and bars.
• “Smart casual” dress code with dress down Friday raising money for the local charities.
• Regular social and team-building events.
• ‘Refer a friend’ recruitment bonus scheme.
• Social spaces in Trident’s office for staff to connect – Bar, pool tables, table tennis, arcade, etc.

We are excited to have the right person join our dynamic team and to be part of our thriving MSP environment.