Technical & Compliance Coordinator

Ocado Retail Ltd; Hatfield; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading online supermarket seeks a Technical & Compliance Coordinator in Hatfield. This role involves supplier management, KPI reporting, and ensuring compliance of own brand products. The ideal candidate has experience in the food industry and good communication skills. Join a dynamic team with flexible working arrangements and excellent benefits.

Benefits

Health & wellbeing perks

Flexible working arrangements

Generous holiday entitlement

Qualifications

• Experience in supplier management and KPI reporting.
• Ability to manage customer complaints and refunds effectively.
• Strong focus on quality and accuracy in specifications.

Responsibilities

• Validate accreditation for branded suppliers and products.
• Collate and analyze KPIs to identify trends.
• Investigate complaints and manage tracking systems for refunds.
• Ensure accuracy of Own Brand product specifications.
• Issue product recalls as directed.
• Support cross-department initiatives.

Skills

Experience with web-based systems

Effective communication

Attention to detail

Project management

Education

Professional certification in food safety (HACCP, BRCGS)

Job description

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Technical & Compliance Coordinator, Hatfield

Location: Hatfield, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c17132a95c8f

Job Views:

4

Posted:

12.08.2025

Job Description:

Vacancy Name: Technical & Compliance Coordinator

Contract type: Permanent

Location: Hatfield (Hybrid working - 3 days in the office/travelling to suppliers etc)

Working hours per week: 40 hours

Level: Associate

Application closing date: Wednesday 13th August 2025

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value.

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket. We offer a full range of M&S food online, the widest online supermarket range in the UK, and champion small, independent brands. We’re also behind Ocado, our same-day grocery delivery service.

About the team and the role

The Product Technical & Compliance Coordinator will work in the Product Technical and Compliance team, collaborating with stakeholders to ensure product compliance across our webshop for both own brand and branded products. This role is crucial for managing due diligence and supporting other projects within the team.

The role may involve participating in an ‘On-Call’ rota after successful probation, which includes being on call during evenings and weekends on a rotational basis of 8-10 weeks.

What you’ll do

• Supplier Approval & Management - validate accreditation for branded suppliers and products with the Commercial team
• KPI reporting - collate and analyze KPIs periodically to identify trends and follow-up actions
• Customer Complaints & Refunds - investigate escalated complaints with the Customer Hub and Product Technical managers, and manage tracking systems for refunds
• Own Brand Specifications - ensure accuracy and compliance of Own Brand product & packaging specifications with the Own Brand team
• Non-Conforming Stock Management - issue product recalls or withdrawals as directed by the Product Technical & Compliance department
• Cross department projects - support initiatives like charitable donations and sustainability
• On Call - participate in out-of-hours incident response after training, on a rotational basis every 8-10 weeks

Who you are

• Experience with web-based systems
• Effective communication and interpersonal skills, with the ability to influence cross-functional teams
• Strong focus on quality, accuracy, and attention to detail
• Highly organized and self-motivated
• Ability to manage multiple projects simultaneously
• Adaptability in a fast-growing environment
• Ability to identify root causes and implement corrective actions
• Passionate, flexible, team-oriented, approachable, and communicative

Preferred Experience (additional to minimum)

• Some compliance experience in the food industry
• Manufacturing and retail experience
• Professional certification in food safety (e.g., HACCP, BRCGS) is desirable
• Experience with specification systems

What’s in it for you

Join Ocado Retail to experience life at the world’s largest online retailer, work with innovative colleagues, and develop your career in online retail. Benefits include health & wellbeing perks, spend & save options, flexible working arrangements, generous holiday entitlement, and more.

Our Hiring Process

We value all applications and follow a fair, respectful process. Successful candidates will be guided through our standard hiring procedure with support from our Talent Partners.

Everyone’s welcome

We are an equal opportunities employer. If you need reasonable adjustments during the recruitment process, please let us know on your application.