Technical Client Support - Spanish speaking (Hybrid working)

TN United Kingdom; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in financial services is seeking a Technical Client Support Specialist fluent in Spanish and English. This hybrid role involves providing technical support for various platforms and applications, troubleshooting issues, and ensuring client satisfaction. Ideal candidates will have a strong background in client-facing roles and a passion for solving technical problems.

Benefits

Career support and development

Performance-based discretionary cash bonus scheme

Discretionary stock grant

Group Life Assurance cover

Private Medical Insurance

Cycle to work scheme

Qualifications

• 2+ years in client-facing support role.
• 2+ years’ experience with Windows, Mac, software support.
• Experience with financial products is a plus.

Responsibilities

• Providing support to clients through phone, chats, and tickets.
• Technical support for Interactive Brokers’ platforms.
• Troubleshooting and support for web-based offerings.

Skills

Fluency in English

Fluency in Spanish

Excellent communication skills

Problem-solving

Adaptability

Education

Bachelor's degree in a technical field

Tools

Support ticketing systems

Job description

Social network you want to login/join with:

Technical Client Support - Spanish speaking (Hybrid working), London

Client:

Interactive Brokers

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e1f530a67762

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

Responsibilities

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements

• Languages: fluency in English and Spanish is a must. Any other European language is a plus.
• Bachelor’s degree, preferred if in a technical field.
• 2+ years in client-facing support role
• 2+ years’ experience working with Windows, Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
• A genuine passion for solving technical problems
• Experience with financial products and services is a plus.

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Gross pension scheme at 5% employer, 4% employee
• Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan*
• Travel season ticket loans
• Cycle to work scheme

*On successful completion of the probationary period

Additional Info

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies, and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organization.