Technical Claims Manager

TN United Kingdom; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Technical Claims Manager to lead their Legacy claims team. This pivotal role involves managing complex asbestos-related claims and driving technical excellence within the team. The ideal candidate will possess over ten years of experience in claims management, with a strong grasp of legal concepts and a proven ability to communicate effectively with stakeholders. This role offers flexibility in working location, allowing for a blend of on-site and remote work. Join a forward-thinking organization where your expertise will contribute significantly to client satisfaction and operational success.

Qualifications

• Minimum 10 years’ experience managing EL/PL Legacy Claims.
• Strong understanding of legal concepts and claims handling.

Responsibilities

• Manage high-value, complex asbestos-related disease claims.
• Oversee technical claims performance and implement strategies.
• Provide technical advice and contribute to PR campaigns.

Skills

Claims Management

Legal Concepts Understanding

Policy Interpretation

Stakeholder Management

Quality Assurance

Coaching and Mentoring

Communication Skills

Adaptability

Job description

Social network you want to login/join with:

Technical Claims Manager, nationwide, uk

Client:

PRO GLOBAL

Location:

nationwide, uk, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

12d77aaf2284

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Pro currently has an exciting opportunity for a Technical Claims Manager to join our Legacy claims team on a permanent basis. As a technical lead, this role will drive the technical excellence of the team and involve formulating and delivering Pro’s Value-Add proposition to clients.

Pro has UK office locations in London, Glasgow, Gloucester, Horsham, and Liverpool, with a flexible working policy regarding location and remote work. The post holder may need to travel between these locations as necessary.

Responsibilities

• Manage a caseload involving high-value, complex asbestos-related disease, and other respiratory claims.
• Oversee technical claims performance of the team.
• Identify and implement targeted Technical Claims Value-Add strategies, measuring their success and presenting recommendations to the Head of Strategy.
• Develop data points and reports with the Specialist Claims Analyst to monitor Pro’s Value-Add Proposition.
• Promote a culture of excellence through quality assurance, controls, training, coaching, and feedback.
• Own the Quality Assurance and Quality Control functions within the team.
• Ensure timely and standard-compliant QA/QC activities, and maintain Technical PDPs for team members.
• Provide technical advice and guidance to colleagues and act as a referral point for complex or high-value claims.
• Contribute to PR campaigns, thought leadership articles, blogs, and website content.
• Manage team projects related to Pro’s claims proposition.
• Support business development efforts and participate as a Claims SME in relevant activities.
• Analyze and comment on routine MI and ad hoc reports to deliver value to clients.
• Represent Pro at market forums and consultations, advocating for client interests.
• Contribute to PLF Audit and supplier Quality Control frameworks.
• Liaise with solicitors and brokers, maintain records for audits and regulations, identify potential fraud, and provide external technical guidance.

Experience and skills

• Minimum 10 years’ experience managing EL/PL Legacy Claims, including NID, HAVs, and Pleural Plaques.
• Strong understanding of legal concepts such as Duty, Breach, Causation, and Limitation; capable of assessing Quantum and Apportionment.
• Experience with other claim types is advantageous.
• Good policy interpretation skills.
• Ability to meet Service Level Agreements.
• Effective communication and stakeholder management skills.
• Knowledge of claims handling, quality assurance, fraud, and relevant legislation for strategic decision-making.
• Professional communication skills with high-value, high-profile claims handling experience.
• Ability to work under pressure, manage time effectively, and meet deadlines.
• Coaching and mentoring skills.
• Adaptability to change.
• Understanding of the legal system in England & Wales, including CPR and pre-action protocols; knowledge of Scottish and Northern Irish systems is a plus.

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