Technical Claims Manager

Pro Insurance Solutions Ltd; Horsham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm is seeking a Technical Claims Manager to join their Legacy claims team. The role involves managing high-value claims, implementing value-add strategies, and fostering technical excellence within the team. The ideal candidate will have over 10 years of experience in managing EL/PL Legacy Claims and strong communication skills. A flexible working policy is offered, with the potential for travel between various UK locations.

Qualifications

• Minimum 10 years’ experience managing EL/PL Legacy Claims.
• Strong understanding of legal concepts such as Duty, Breach, Causation, and Limitation.
• Excellent policy interpretation skills.

Responsibilities

• Manage a caseload of high-value, complex legacy claims.
• Implement targeted Technical Claims Value-Add strategies.
• Promote a culture of excellence and technical performance.

Skills

Claims management

Legal concepts understanding

Communication skills

Stakeholder management

Quality assurance

Job description

Pro currently has an exciting opportunity for a Technical Claims Manager to join our Legacy claims team on a permanent basis. As a technical lead, this role will drive the technical excellence of the team and involve the formulation and delivery of Pro’s Value-Add proposition to clients.

Pro has UK office locations in London, Glasgow, Gloucester, Horsham, and Liverpool, with a flexible working policy regarding location and remote work. The post holder may need to travel between these locations as necessary.

Responsibilities

• Manage a caseload of high-value, complex legacy claims, reporting to the Head of Strategy
• Implement targeted Technical Claims Value-Add strategies, measuring success and presenting recommendations to clients
• Develop data points and reports with the Specialist Claims Analyst to monitor Pro’s Value-Add Proposition
• Promote a culture of excellence and technical performance through quality assurance, controls, training, coaching, and feedback
• Oversee Quality Assurance and Quality Control functions within the team
• Ensure timely and standard-compliant QA/QC activities, and maintain Technical PDPs for all team members
• Provide technical advice and guidance to internal colleagues and act as a referral point for complex or high-value claims
• Contribute to PR campaigns, thought leadership, and external communications
• Manage team projects related to Pro’s claims proposition
• Support business development initiatives and participate as Claims SME in relevant activities
• Analyze and comment on MI and prepare presentations to demonstrate value to clients
• Represent Pro at market forums and consultations to advocate for client interests
• Contribute to PLF Audit and supplier Quality Control frameworks
• Liaise with solicitors and brokers, maintain records, identify potential fraud, and provide external technical guidance

Experience and Skills

• Minimum 10 years’ experience managing EL/PL Legacy Claims, including NID, HAVs, and Pleural Plaques
• Strong understanding of legal concepts such as Duty, Breach, Causation, and Limitation, with ability to assess Quantum and Apportionment
• Experience with other claim types is advantageous
• Excellent policy interpretation skills
• Ability to meet Service Level Agreements
• Effective communication and stakeholder management skills
• Knowledge of claims handling, quality assurance, fraud, and relevant legislation
• Professional communication skills with high-profile claims experience
• Ability to work under pressure and meet deadlines
• Coaching and mentoring abilities
• Adaptability to change
• Understanding of the legal system in England & Wales, including CPR and pre-action protocols; knowledge of Scottish and Northern Irish systems is a plus