Technical Claims Handler

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Technical Claims Handler to join their dynamic team in London. This role offers the chance to manage complex claims while ensuring exceptional customer service. You will be part of a collaborative environment that values your contributions and encourages personal development. With a focus on professionalism and excellence, you will play a vital role in maintaining the company's reputation. The organization is committed to inclusivity and offers a range of benefits, making it an exciting opportunity for those looking to advance their careers in a supportive setting.

Benefits

Generous annual bonus scheme up to 24%

25 days annual leave plus bank holidays

Private healthcare

Income protection

Life assurance

Annual personal grant to charity

Volunteering day per year

Employee Assistance Programme

Full study support for professional qualifications

Access to virtual GP

Qualifications

• Diploma qualified or commitment to achieve within an agreed timescale.
• Proven experience in property claims handling within a commercial setting.

Responsibilities

• Deliver exceptional customer experience and manage complex claims.
• Identify complaints and proactively resolve them in line with company policy.

Skills

Property Claims Handling

Complaint Handling

Negotiation Skills

Customer Service

Fraud Identification

Education

Diploma in Insurance

Job description

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Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester, Manchester or London

Job ref: 203580

About the role

Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Technical Claims Handler to join our Gloucester, Manchester or London office on a hybrid basis.

As a Technical Claims Handler, you will efficiently and cost-effectively advise, negotiate, and settle claims within designated authority and agreed service standards.

Within Claims, we take pride in delivering an exceptional customer experience and believe our customers are entitled to the highest standards of service, courtesy, and professionalism. We operate in small teams, provide a personal service, and are highly qualified and trained to the highest technical standards.

Working within an experienced and professional team, you will be expected to take ownership of your own caseload, and in addition, you must have an extremely strong team ethic, which is essential for upholding our reputation for excellence that stands us apart within the industry.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Key responsibilities

• Delivery of exceptional customer experience.
• Manage complex claims within your authority whilst working in line with technical audit requirements.
• Actively manage caseload by regularly reviewing and reporting on individual and team claims portfolio.
• Identify complaints, act upon them, and resolve in line with company policy.
• Proactively identify fraud by applying conversation management skills.
• Work in line with leakage and reserving targets.
• Act as referral point, providing structured coaching sessions to develop skills and knowledge within the team.
• Identify training needs and deliver training where appropriate.
• Act on individual audit results and agreed action plans within deadlines to improve own performance.
• Contribute to internal project work including indemnity initiatives.
• Support internal and external stakeholder engagement.

Knowledge, skills and experience

• Diploma Qualified or commitment to achieve within an agreed timescale.
• Proven Property Claims handling experience, preferably within a commercial claim setting.
• Sound understanding of property policy coverage issues including interpretation, conditions, and exclusions.
• Experience in complaint handling up to and including submissions to the Financial Ombudsman Service is desirable.
• Understands the importance of managing claims as a financial portfolio including recoveries and audits.
• Can demonstrate a commitment to continued improvement through managing change projects.
• Ability to manage workload when faced with several competing demands.

What we offer

• A competitive salary - let's discuss it
• Group Personal Pension - up to 12% employer contribution
  
• Generous annual bonus scheme up to 24%
  
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
  
• A range of health and wellbeing benefits, including private healthcare, income protection, and life assurance
  
• Up to £400 annual personal grant to a charity of your choice
  
• Encouraged to take at least one volunteering day per year
  
• Employee Assistance Programme
  
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

About us

Ecclesiastical Insurance offers insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada, and the UK.

As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward-thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow, and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history, and the diversity of what we do, have enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs, and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26