Technical Change & Delivery Manager

Stadtwerke OELSNITZ/V. GmbH

Greater London

Hybrid

GBP 70,000 - 95,000

Full time

22 hours ago

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Job summary

Sagacity is seeking a Technical Change & Delivery Manager in the UK, with 5+ years in project or delivery management. You will own change control, defect resolution, and compliance, while leading internal IT projects and governance initiatives.

The role requires collaboration with the Head of IT and PMO, and offers a hybrid working model with regular London office attendance. You will drive end-to-end delivery, manage risk, and foster continuous improvement across teams, tooling, and processes

Qualifications

5+ years in project or delivery management, ideally in a consultancy, data or technology services business
Proven ownership of change control or equivalent commercial governance processes in a technical environment
Service management grounding (ITIL or equivalent)
Experience of internal IT or transformation projects – tooling rollouts, security programmes, migrations
Familiarity with ISO 27001, Cyber Essentials or SOC 2
A recognised delivery qualification – Prince2, APM PMQ, PMP, or a Scrum/agile equivalent

Responsibilities

Own the end-to-end Change Control Notice (CCN) process for our clients’ live solutions – from change design and estimation through to development, testing and deployment
Own defect resolution end-to-end, coordinating triage, prioritisation, routing and resolution within SLA, with root cause focus
Support ISO 27001 and Cyber Essentials Plus compliance activity with the Head of IT – tracking remediation actions to closure and capturing audit-ready evidence
Lead internal IT projects from initiation to closure, delivering the benefits case
Run delivery cadences and ceremonies that keep teams focused and value flowing
Lead by unblocking issues, protect our teams’ focus, manage the backlog and clear obstacles before they impact delivery
Forecast demand and balance resource across change, defect and compliance work
Maintain a clear portfolio view, with weekly reporting on status, risks and issues
Improve governance, processes and tooling, and coach the team on agile ways of working
Build strong relationships within the IT team and wider business, providing knowledge transfer and peer reviews

Skills

Delivery management

Change control

ITIL

ISO 27001

Stakeholder management

Problem solving

Agile/Scrum

Education

Prince2

APM PMQ

PMP

Scrum/Agile cert

Tools

Jira

ClickUp

MS Project

Smartsheet

Microsoft 365

Job description

Technical Change & Delivery ManagerLocation: UKRole Type: Permanent - Full TimeJob Location: Hybrid Working - minimum of 2 days a week in our London office

Sagacity are the data intelligencepeople. Our proposition isbusinesses increase customerengagement and make moreinto the data businesses alreadyhave, and combine it with our data,insight, and action. Think of us asdata co-pilots for sales, marketing,ops, billing, credit and debt - clientstypically see 5x returns within thefirst few months.

Founded in 2005, we are acustomer-centric business witha World Class +95 Net PromoterScore. We believe data should beat the heart of every companyand while we are sector agnostic,primarily our clients are in thetelecoms & media, water, andnot for profit sectors.

We are a purpose led companyand we believe that purposecomes before profit. We workas one team both with clientsand internally, and are trusted todeliver quality in our standardsand in achieving successful clientoutcomes. We are open, honestand communicate in a jargonfree, collaborative way, with all ourteams being agile and curious, andcontinuously learning to achieveour purpose. We believe that ifwe achieve our purpose theneverything else will follow.

ABOUT SAGACITY

Clever with data... combining data,insight, and action to drive value

Responsibilities

Technical Change, Defects & Compliance:

Own the end-to-end Change Control Notice (CCN)process for our clients’ live solutions – from change designand estimation through to development, testing anddeployment
Own defect resolution end-to-end, coordinating triage,prioritisation, routing and resolution within SLA, with root
Support ISO 27001 and Cyber Essentials Plus complianceactivity with the Head of IT – tracking remediation actionsto closure and capturing audit-ready evidence

Internal Change Delivery:

Lead internal IT projects from initiation to closure, with theefficiency and control to deliver the benefits case
Run delivery cadences and ceremonies that keep teamsfocused and value flowing
Lead by unblocking issues, protect our teams’ focus,manage the backlog and clear obstacles before they impactdelivery

Resource Planning & Governance:

Forecast demand and balance resource across change,defect and compliance work so commitments areconsistently met
Maintain a clear portfolio view, with weekly reportingon status, risks and issues that feeds our wider businessreporting
Improve our governance, processes and tooling, and coachthe team on agile ways of working

Technical Change & DeliveryManager

About the Role

Sagacity is in a major phase of growth and key to this is continuing to meet the change demands of the solutions we deliver for our clients. As Technical Change and Delivery Manager, you will own the processes that let us move at pace and with control across our IT landscape (change control, defect resolution and compliance) to deliver value for our clients. This will be underpinned by owning the governance and planning that makes all three tick. Alongside this you will lead the delivery of our internal change programme, from tooling rollouts to security and migration work.

This is a role with real ownership and visibility. You will work directly with our Head of IT, Head of Service Operations, PMO Manager and delivery leads across the business, with the mandate to shape how these processes run – not just administer them.

Change flows through the business predictably, with timelyreporting into local and wider business governance toensure the picture is always clear
Defects are resolved quickly, within SLA and with controlto ensure first time resolution and recurring issues are theexception
Compliance actions are closed promptly and evidencedend-to-end, so we are consistently audit-ready
Our teams have a sustainable cadence, clarity on prioritiesand the support to do their best work
Internal projects are delivered on time, unlocking valueas they go and providing long-term improvement to ourteams’ capability
Identify improvements to our processes that drive efficiencythrough practical, well-adopted changes to tooling andways of working
Build strong relationships within the IT team and widerbusiness, providing knowledge transfer and peer reviews tocontribute to a culture of continuous improvement

What Success Looks Like in the Role

Technical Change & DeliveryManager

Experience and Knowledge

5+ years in project or delivery management, ideally in aconsultancy, data or technology services business
Proven ownership of change control or equivalentcommercial governance processes in a technical
Service management grounding (ITIL or equivalent)
Experience of internal IT or transformation projects –tooling rollouts, security programmes, migrations
Familiarity with ISO 27001, Cyber Essentials or SOC 2
A recognised delivery qualification – Prince2, APM PMQ,PMP, or a Scrum/agile equivalent

Delivery and Leadership

Strong resource and capacity planning across competingpriorities
Strong governance and risk management with thejudgement to apply proportionate controls without creatingunnecessary bureaucracy

Delivery and Leadership

Excellent prioritisation and decision-making, able to balancecompeting client, operational, compliance and internal
Commercially aware, with an understanding of how changecontrol, scope, resource and delivery decisions impact clients
Credible with technical, commercial and executivestakeholders
Able to influence without authority and drive action acrossteams
Strong problem-solving and root-cause analysis, resolvingunderlying issues rather than repeatedly managingsymptoms
Comfortable operating in ambiguity, able to bring structureand momentum to projects where requirements, priorities ordependencies are evolving
Continuous improvement mindset, with a track record ofsimplifying processes and embedding ways of working thatteams actually adopt

Tools and Ways of Working

Hands-on experience with Scrum, Kanban and traditionalproject methodologies
Comfortable with project and agile tooling: Jira, ClickUp, MSProject, Smartsheet or equivalent
Confident with Microsoft 365 (Excel, PowerPoint, SharePoint,Teams) for project artefacts and reporting
Highly numerate, with strong attention to detail
Solutions-oriented, with natural problem-solving instincts
Organised and pro-active – you prioritise well and stay calmunder pressure

influencing others

A team player: personable, adaptable and genuinely curious
Applicants must have the right to work in the UK. Some UKtravel may be required

Technical Change & DeliveryManager

If you would like to join a unique working environment, with asociable culture, where work is done a little bit differently – and webelieve ‘better’ - then we look forward to hearing from you!

Success in any business isultimately about its people; theirdedication and enthusiasm.

We recognise the value of ourpeople and their commitmentto working together to achievesuccessful outcomes.

At Sagacity, we: