Technical Case Manager

Aviva; Glasgow; On-site; GBP 35,000 - 41,000; Full time

Job summary

Aviva seeks a Technical Case Manager to handle complex household property claims. This role requires strong technical insurance knowledge and excellent interpersonal skills. The candidate will manage claims, ensuring timely and cost-effective resolutions while providing outstanding customer service, supported by a buddy system.

Benefits

Pension scheme with up to 14% contribution

29 days holidays plus bank holidays

Discounts on Aviva products

Free Aviva shares opportunity

Flexible benefits including sustainability options

Paid volunteering days

Qualifications

• Strong technical knowledge of property insurance policies.
• Experience managing high-value property claims.
• Ability to make balanced decisions with focus on cost.

Responsibilities

• Manage a portfolio of large and complex household property claims.
• Ensure thorough investigations and fair settlements.
• Utilize technical knowledge for customer-focused outcomes.

Skills

Technical knowledge

Interpersonal skills

Customer service skills

Problem-solving skills

Decision-making

Job description

Technical Case Manager – Household – Salar y circa £35000

Are you someone who has a good foundation in Household property claims and a keen focus on progressing your technical handling skills and knowledge? We have an exciting opportunity for a Household Case Manager on the Property Major and Complex loss team.

A bit about the job:

Our new colleague will be responsible for the management of a portfolio of large and complex household property claims, handling complex and large property claims over £100K end to end. The role will utilise your technical knowledge, application of the law, understanding of FOS outcomes and our claims philosophies and standards to deliver timely, customer-focussed and cost-efficient outcomes. You’ll be assigned a buddy once you join the team, who will work with you to support you in this new role as you develop your skills and handling ability

Skills and experience we’re looking for:

Strong technical knowledge – In depth understanding of property insurance policies, coverage interpretation, and claims assessment.

Ability to manage complex and high value property claims, ensuring thorough investigations and fair settlements.

Able to make balanced decisions in a decisive manner with a clear focus on indemnity spend

Well developed interpersonal skills, to articulate technical issues to a variety of internal and external parties

Well developed customer service skills and ability to react quickly to decisions, ensuring excellent customer engagement throughout and being able to understand and communicate complex policy conditions & problem solving skills

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary circa £35000 (depending on location, skills, experience, and qualifications)

Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days

Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carer’s leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail]

About the company

We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty.We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer.And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

Notice

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