Technical Card Operations Manager

TN United Kingdom; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in foreign exchange is seeking a Technical Cards Operations Manager in London. This full-time role involves supporting card strategy development, managing supplier relationships, and ensuring operational readiness. The ideal candidate will have extensive experience in card programmes and a strong customer service focus, with a passion for innovation and effective communication across teams.

Qualifications

• Experience in card programmes and resolving live issues.
• Familiarity with card scheme setups and authorization flows.

Responsibilities

• Collaborate with teams to align products and features.
• Conduct RFPs and manage supplier relationships.
• Monitor regulatory changes and incorporate into services.

Skills

End-to-End Cards experience

Effective communication

Attention to detail

Relationship building

Customer service

Job description

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Technical Card Operations Manager, London

Client: Travelex

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: b310e751c9c9

Job Views: 3

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

Job Title: Technical Cards Operations Manager

Job Type: Full Time, Permanent

Location: London, Hybrid

This role in the Cards Transformation team supports the development and delivery of the card strategy. The ideal candidate is a cards SME with hands-on experience in card programmes, including setting up new programmes, modifying existing ones, and resolving live issues. Responsibilities include ensuring products and operating models are optimized, raising considerations during new product development, documenting requirements, and implementing updates.

The candidate should be familiar with all aspects of card programme decisions, scheme setups, authorization flows (POS, e-commerce, wallets), and customer journeys. Knowledge of account structures and configuration options is essential, along with familiarity with acronyms like CPV/VPA and card chip setups. Experience with new card manufacturing relationships and certifications is also important.

While direct call centre management and project management experience are not required, the candidate must be comfortable owning end-to-end delivery of changes, ensuring operational readiness, and translating complex technical information into simple processes and documentation.

Key accountabilities

• Cards Transformation Alignment: Collaborate with the Cards Transformation Lead and Product team to align new products, features, and operating models with business needs.
• Supplier Management: Conduct RFPs, analyze potential partners, and manage relationships supporting new or updated products.
• Card Servicing and Global Support: Capture requirements and deliver support through existing or new systems, providing guidance to BAU teams.
• Card Scheme Issuer Activities: Work with Risk and Compliance to monitor regulatory changes and incorporate them into products and services.
• Reporting and Stakeholder Management: Produce status reports, insights, and support business reviews and Steercos.

Role-specific experience and skills

• End-to-End Cards experience, preferably Prepaid/Fintech.
• Ability to challenge suppliers and manage escalations.
• Familiarity with ticketing systems, dashboards, reporting, and automation.
• Strong understanding of card customer journeys and pain points.

General experience and personal qualities

• Effective communication across multiple markets and management levels.
• Attention to detail and ownership of tasks.
• Excellent written and verbal communication skills.
• Relationship building skills (internal and external).
• Passion for customer service and developing innovative solutions.
• Ability to produce high-quality presentations and summaries.

Why Travelex?

We aim to be the world’s leading foreign exchange provider, focusing on simplicity, engagement, and hassle-free experiences for travelers and those moving money abroad. We prioritize customer-centricity and digital innovation, developing digital-first products and services. With our resources and expertise, we are shaping the future of FX, cross-border e-commerce, and international payments.

We are committed to diversity and are an equal opportunity employer, valuing inclusion regardless of race, religion, gender, or other statuses.