Technical & Business Support Officer

Neath Port Talbot County Borough Council; Port Talbot; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government body in Port Talbot is seeking a Technical & Business Support Officer. This role involves providing business support across various departments and managing administrative tasks. The ideal candidate will have data management skills and experience in a busy office environment. Benefits include hybrid working, a competitive pension contribution, generous holiday entitlement, and additional perks.

Benefits

22.4% employer pension contribution

25 days holiday, increasing to 32 after 5 years

Discounted gym membership with Celtic Leisure

Cycle to work scheme

Car purchase scheme

Qualifications

• Minimum 5 years of experience in a similar role.
• Experience working in a fast-paced, busy office environment.
• Experience in data management.

Responsibilities

• Register and maintain accurate applications/records.
• Offer technical advice to the public on Building Regulations inquiries.
• Prepare debtor invoices for fees or charges.

Skills

Data management skills

Excellent oral and written communication

Ability to maintain high standards of work

Education

4 GCSEs at grade C or above, including English

Job description

Technical & Business Support Officer

We are currently seeking a friendly, hardworking, conscientious individual to join our team as a Business & Technical Support Officer. The successful candidate will join a multi-skilled team providing business support to Planning, Planning Policy, Environmental Health, Trading Standards, and Building Control. You will be responsible for undertaking a wide range of technical and administrative duties, whilst providing excellent customer service, managing conflicting priorities, and supporting continual development. You will be part of a team of 4 Business & Technical Support Officers, working on a rota system of Office and Working from Home (WFH), ensuring office and phone cover until 5 pm (Monday to Thursday) and 4:30 pm on a Friday. Full training will be provided, and you will be expected to work from the Office until your training is satisfactorily completed.

As a Business & Technical Support Officer, you should have experience working in a fast-paced, busy office environment with data management skills.

Your daily duties will include technical, administrative, and clerical tasks for Planning, Planning Enforcement, and Building Control, such as:

• Registering and maintaining accurate applications/records
• Offering technical advice to the public on basic Building Regulations & Planning inquiries
• Receiving, receipting, and banking all monies, including cash payments, cheques, and credit card payments over the phone
• Reading/scaling plans to assess validity of submissions and fees due on applications
• Preparing debtor invoices for fees or charges due
• Extracting data from back-office systems for management reports

About you:

Do you have:

• 4 GCSEs at grade C or above, including English, or equivalent NVQ or similar, or significant experience (minimum 5 years) in a similar role
• Experience working in a fast-paced, busy office environment
• Experience in data management
• Ability to maintain high standards of work and accuracy with minimal supervision and exercise good judgment
• Excellent oral and written communication skills, both face-to-face and on the telephone

Experience with office & clerical backgrounds is welcomed.

About us:

We believe in rewarding and recognizing our colleagues' efforts and achievements. We value a healthy work-life balance and support our employees' well-being and financial security.

• Hybrid working (in some roles) and flexible working schemes
• A competitive employee package with a remarkable 22.4% employer pension contribution
• Holiday entitlement of 25 days, increasing to 32 days after 5 years of service, plus 8 bank holidays
• Discounted gym membership with Celtic Leisure
• Cycle to work scheme offering up to 40% off bikes and cycling equipment
• Car purchase scheme through Tusker salary sacrifice
• Exclusive discounts via the Smart Spend app through our staff wellbeing group

If you have the necessary experience and qualifications and are looking for a rewarding career with a supportive employer, we would love to hear from you.