Technical Business Analyst (Salesforce)

Arden University; Coventry; Remote; GBP 60,000 - 73,000; Full time

Benefits offered by this job

30 days holiday + bank holidays

Aviva pension

Private Medical Insurance

Perkbox benefits

Study Arden courses for free

Job summary

Arden University is seeking a Technical Business Analyst within the IT Customer Services team (Salesforce) to shape and enhance our Salesforce platform and deliver innovative solutions for students and colleagues.

You'll work across a diverse portfolio of initiatives, translate business needs into practical Salesforce solutions, and support implementation and adoption while promoting best practice across the team.

Qualifications

• Relevant degree or equivalent professional experience in Business Analysis.
• Significant experience with Salesforce Sales Cloud and/or Service Cloud.
• Experience delivering IT-enabled change or digital transformation.
• Expertise in requirements gathering and process analysis.
• Experience with workshops, interviews, and process modelling.
• Strong stakeholder management and communication skills.
• Knowledge of governance, legal and regulatory requirements.

Responsibilities

• Shape and enhance the Salesforce platform within Arden University's IT Customer Services team.
• Collaborate with stakeholders to understand business needs and translate into clear solutions.
• Facilitate workshops and document requirements to support implementation and adoption.
• Champion business analysis best practice and drive continuous improvement across the team.
• Support data migration and integration activities as part of CRM transformation.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Requirements gathering

Process analysis

Stakeholder management

Workshops

User stories

Process modelling

UAT support

Data migration

Governance knowledge

Regulatory knowledge

Communication

Organisational skills

Education

Relevant degree or equivalent professional experience in Business Analysis

Tools

Salesforce integrations

CRM tools

Job description

Salary: £60,000 - £73,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Project Manager

Department: IT

I'm afraid we cannot sponsor skilled worker visas for this position.

This role operates primarily on a remote working arrangement that will require travel into one of our UK sites once per month minimum. Our remote working model arrangements are a non-contractual benefit which could change at any point during your employment, so for this reason an Arden work location is added to our employment contracts.

About Arden University

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department

The Technical BA sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference.

Our IT team is made up of around 65 employees with a vast range of skills from Software Development to IT Operations and Security.

Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.

About the Opportunity

As a Technical Business Analyst within Arden University's IT Customer Services team (Salesforce), you'll play a pivotal role in shaping and enhancing our Salesforce platform, helping to deliver innovative solutions that improve the experience of both students and colleagues.

Working across a diverse portfolio of strategic and operational initiatives, you'll collaborate with stakeholders to understand business needs, analyse processes and translate requirements into clear, effective solutions. From facilitating workshops and documenting requirements to supporting implementation and adoption, you'll drive meaningful business change that aligns with the University's digital transformation ambitions.

You'll also champion business analysis best practice, helping to embed consistent standards and continuous improvement across the team. This is an excellent opportunity for an experienced Business Analyst who enjoys solving complex problems, influencing stakeholders and delivering technology-enabled change that makes a real impact.

About You

You'll be an experienced Business Analyst with a passion for delivering technology-enabled change and improving business processes. With strong stakeholder management skills and a collaborative approach, you'll be confident translating complex business needs into practical Salesforce solutions. You'll enjoy working across multiple projects, influencing decision-making and driving continuous improvement while building strong relationships with both technical and non-technical teams.

Essential Skills / Experience

• Relevant degree or equivalent professional experience in Business Analysis, with significant experience of Salesforce Sales Cloud and/or Service Cloud.
• Proven experience delivering business analysis within IT-enabled change or digital transformation environments.
• Expertise in requirements gathering, business process analysis and documenting as-is and to-be processes.
• Experience applying a range of Business Analysis techniques, including user stories, use cases, workshops, interviews and process modelling.
• Strong understanding of Salesforce platform capabilities and CRM transformation programmes.
• Experience working with third-party integrations and middleware.
• Experience of data migration
• Experience supporting User Acceptance Testing (UAT), including planning and execution.
• Ability to assess the impact of change and produce clear, evidence-based recommendations.
• Strong analytical and problem-solving skills, with excellent attention to detail.
• Excellent stakeholder management, influencing and relationship-building skills.
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
• Strong organisational skills, with the ability to manage multiple priorities and deliver high-quality outputs.
• Experience supporting colleagues and promoting Business Analysis best practice.
• Good understanding of how systems, data and technology support business processes and organisational objectives.
• Knowledge of relevant governance, legal and regulatory requirements within a professional environment.

Why Arden

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• BUPA Cash Plan
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our 'Golden Ticket' which allows you to gift anyone in your life a free Arden education

Our Values

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: 1st November

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

Equity, Diversity & Inclusion

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa, or fulfil the criteria we have for providing sponsorship. However we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.