Technical Business Analyst - IT Process and Governance Documentation 3-4 month contract | Boston MA

ZipRecruiter; Cambridge; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services firm is seeking a Technical Business Analyst to support IT process standardisation and governance. The role involves documenting IT operational processes and creating standardised documentation. Candidates should have a proven background in technical writing and IT operations, with strong process documentation skills. The position requires 3 days per week in-office work in Boston, MA, and offers a collaborative environment.

Qualifications

• 3+ years of experience as a Technical Business Analyst or Technical Writer.
• Strong capability to document IT operational processes.
• Excellent technical writing and communication skills.

Responsibilities

• Document end-to-end IT operational processes.
• Develop detailed process flows.
• Capture and consolidate best practices into documentation.
• Produce high-quality templates for project governance.
• Establish a centralised source of documentation.

Skills

Mapping complex processes

Technical writing

Process documentation tools

Collaboration

Data quality initiatives

Operational process uplift

Tools

Visio

Job description

Overview

We are working with a leading financial services client seeking a Technical Business Analyst to support an IT Process Standardisation and Governance programme. The role focuses on documenting and uplifting IT operational processes, consolidating best practice, and creating a single golden source of standardised documentation for the organisation.

This role requires 3+ days per week of office attendance in Boston, Massachusetts.

Responsibilities

• Document end-to-end IT operational processes, including change, escalation, and communication matrices.
• Develop detailed process flows using Visio or equivalent tools.
• Capture and consolidate best practices and governance standards into operational documentation.
• Produce high-quality technical writing and reusable templates for project governance.
• Establish and maintain a centralised “golden source” of operational process documentation.
• Partner with IT stakeholders and other business units to validate processes and ensure alignment with standards.

Key Skills & Experience

• Proven background as a Technical Business Analyst or Technical Writer within IT operations.
• Strong capability to map, analyse, and document complex processes.
• Proficiency with Visio (or similar process documentation tools).
• Excellent technical writing and communication skills.
• Experience in operational process uplift, data quality initiatives, or IT governance.
• Ability to work collaboratively in a hybrid Boston-based role requiring 3 days per week in-office in Boston MA.

Vantage Point Global is a fully committed Equal Opportunities, inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of culture, race, gender, religion, sexual orientation, or disability.

Things you need to know

• To apply, you’ll need to provide us with a CV and answer a few initial questions.
• We’d like to make you aware that if you have not heard back from us within three weeks of the date of application, we will not be progressing your application.