Technical Business Analyst

Service Care Solutions Ltd; Southampton; Hybrid; GBP 34,000 - 39,000; Full time

Job summary

Service Care Solutions Ltd is seeking an experienced Technical Business Analyst to join their ICT team. This role is critical in driving digital transformation and enhancing service delivery. The position involves analyzing business processes, engaging with stakeholders, and implementing digital solutions to improve operational efficiency.

Qualifications

• Proven experience as a technical business analyst.
• Strong grasp of business analysis techniques and software development lifecycle.
• Experience documenting functional and non-functional requirements.

Responsibilities

• Lead investigations into business challenges to propose digital solutions.
• Model and analyze business processes and data.
• Translate business requirements into technical specifications.

Skills

Analytical skills

Problem-solving

Communication skills

Education

Industry-recognised qualification in Business Analysis

Tools

Data analytics tools

Cloud platforms (e.g. Azure)

Job description

Technical Business Analyst
Location: Southampton, Hampshire (SO45)
Salary: £34,541 – £38,245
Contract Type: Permanent & Fixed-Term (24 months)
Department: Corporate Resources, S151 and Transformation – ICT

About the Role
We are seeking an experienced Technical Business Analyst to join our ICT team at. This is a critical role in our digital transformation journey, providing technical expertise and analytical insight to help modernise services, improve the customer experience and increase operational efficiency.

You will lead the analysis and modelling of business processes, systems, and data across various digital projects and programmes. By identifying opportunities for innovation, you will play a key role in driving improvements in service delivery, reducing waste, and enabling effective use of digital technology.

Key Responsibilities

• Lead investigations into business challenges and opportunities to propose digital solutions.
  
  
• Model and analyse current and future state processes, systems, and data.
  
  
• Collaborate with service managers and project teams to identify improvement opportunities.
  
  
• Translate business requirements into technical specifications.
  
  
• Coordinate user acceptance testing and quality assurance.
  
  
• Lead workshops involving ICT, internal teams, and external suppliers.
  
  
• Support the implementation of cloud and on-premises digital platforms.
  
  
• Act as a key link between business stakeholders and technical teams.
  
  
• Champion change and promote the use of digital technologies across the council.
  
  

About You
You are a problem solver with strong analytical and technical skills, capable of managing complexity and navigating change. You can communicate confidently with technical and non-technical stakeholders and are committed to continuous improvement and customer value.

Essential Requirements

• Industry-recognised qualification in Business Analysis or equivalent (e.g. BCS, PMI, Agile, Lean Six Sigma), or working towards one.
  
  
• Proven experience as a technical business analyst within an ICT environment.
  
  
• Strong grasp of business analysis techniques and the software development lifecycle.
  
  
• Experience documenting functional and non-functional requirements.
  
  
• Strong problem-solving and communication skills.
  
  
• Experience working with cloud-based systems and digital technologies.
  
  
• Familiarity with the full change lifecycle, including business case development and benefits realisation.
  
  

Desirable Experience

• Knowledge of digital transformation principles.
  
  
• Experience with business intelligence or data analytics tools.
  
  
• Understanding of cloud platforms (e.g. Azure).
  
  
• Background in business process improvement.
  
  

Additional Information

• This is a hybrid role, requiring 50% office presence.
  
  
• Occasional weekend or out-of-hours work may be required.
  
  
• The role reports to the Senior Technical Business Analyst.
  
  
• Safeguarding responsibilities apply, and relevant training will be provided.
  
  

Why Join Us?
You’ll be part of a forward-thinking council with a commitment to digital innovation and public service excellence. This is a fantastic opportunity to influence and shape the digital future of Southampton’s services.