Technical Building Operations Manager

JLL; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in real estate services is looking for a multi-skilled maintenance professional in London. The role involves ensuring compliance with safety standards, planning maintenance activities, and providing technical support, with a focus on client relationships and operational excellence. Candidates should have relevant trade qualifications and 5+ years of experience in a maintenance environment.

Qualifications

• Minimum of 5 years’ experience in building services maintenance.
• Preferably qualified in Electrical or Mechanical trades.
• Knowledge of IOSH and safety regulations.

Responsibilities

• Ensure compliance with maintenance legislation.
• Plan and schedule PPM across all service aspects.
• Provide technical support for projects and commissioning.

Skills

Client Relationship Management

Communication

Initiative

Time Management

Education

Trade Qualification in Electrical Maintenance

Trade Qualification in Mechanical HVAC or Plumbing

C&G Level 6, AM2S or AM2D

NVQ 2357-13

Tools

Microsoft Office

Job description

Competencies

IOSH qualification

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Essential Duties and Responsibilities

& Accountabilities

• In liaison with the site Hard Services Manager, ensure the site is operated in accordance with local legislation.
• Ensure planned maintenance activities are carried out in compliance with the set tasks, Site SOPs, processes, and adopted procedures.
• Maintain plant and utilities to ensure proper and correct operation, operate within specifications, and keep records as required by operational, regulatory, and statutory standards.
• Identify, plan, and schedule PPM across all service delivery aspects.
• Produce purchase orders, work order numbers, and requisition requirements.
• Be familiar with CMMS systems for issuing small works and PPM requirements.
• Act as a competent person during testing and commissioning, providing feedback on findings and observations.
• Carry out all works safely, following material safety instructions, permits to work, risk assessments, and method statements where appropriate.
• Maintain records related to operations, PPM schedules, reactive maintenance, emergency systems, and engineering documentation including manuals and drawings.
• Provide technical support for projects, including commissioning and handover of plant and user equipment.
• Work alongside the principal contractor to identify training needs.
• Be proactive in preventative/reactive maintenance and out-of-scope or project works.
• Adhere to the Maintenance Management system in all engineering practices to meet and exceed service level agreements.
• Undertake small installation works and repairs to mechanical and electrical plant and equipment, following quality arrangements.
• Develop and maintain SOPs and EOPs.
• Ensure all maintenance activities comply with site SOPs, processes, and procedures.
• Maintain plant and utilities to ensure appropriate operation and record-keeping.

Note: All details are provided for guidance and do not necessarily limit the responsibilities and accountabilities of the role.

Additional Duties and Responsibilities

• Assist the JLL Engineering Team in skills and performance development.
• Be available to work shifts and out-of-hours on occasion.
• Participate in on-call rota if required.

Health and Safety

All staff must take reasonable care for their own health and safety and that of others, following all guidance and instructions as per the Health & Safety Policy.

Experience

Minimum of 5 years’ experience in a multi-skilled building services maintenance contracting environment.

Skills

• Ability to build and maintain strong client relationships.
• Intermediate experience with Microsoft Office (Excel, Word, Outlook, Teams, OneDrive, Google Drive/Sheets).
• Ability to manage and prioritize workload.
• Strong interpersonal and communication skills, both oral and written.
• Display initiative, confidence, and professionalism.
• Ownership, passion for success, and a growth mindset.

Core Competencies

The core support team competencies include:

• Health, Safety, and Environmental management.
• Self-starting with a focus on outcomes.
• Continuous growth and professional development.
• Interpersonal skills and problem-solving ability.
• Self-drive and effective time management.
• Leadership in obtaining results through others.
• Drive for excellence and high standards.
• Teamwork and supporting team contributions.
• Clear and concise communication.
• Planning, organizing, and executing activities.
• Risk management.
• Customer relationship management.

Qualifications

Preferably one or two disciplines from:

• Trade Qualification in Electrical Maintenance
• Trade Qualification in Mechanical HVAC or Plumbing
• C&G Level 6, 5357-23, 5393-03, AM2S, or AM2D
• NVQ 2357-13, 2357-23
• C&G 2079 Air Conditioning and Refrigeration (Discipline Dependent)
• C&G 2391 Test & Inspection or equivalent (Discipline Dependent)

Preferred additional knowledge in emerging IoT or smart building control technologies, 18th Edition Wiring Regulations (BS7671-2018), and IOSH qualification.

Location: On-site – London, GBR

If interested, apply even if you don’t meet all requirements. For support during the application process, contact [phone]. For general inquiries, visit our Contact Us page or view the JLL careers site.

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