Technical Author / Writer

JR United Kingdom; Stoke-on-Trent; Remote; GBP 38,000 - 45,000; Full time

Job summary

A leading SAAS fintech is seeking a Technical Author / Writer for a 2-year fixed-term contract. The role involves redesigning the user knowledge base and collaborating with Product Managers to ensure quality content. Exceptional communication skills and relevant domain experience are essential. The position is UK remote with some occasional visits required.

Benefits

Remote work flexibility

Benefits package included

Qualifications

• Experience of having designed and written user content previously.
• Exceptional communication both verbal and written.
• A portfolio of work you can share.

Responsibilities

• Redesign and rewrite the external user knowledge base.
• Work closely with Product Managers to gather content requirements.
• Ensure content meets quality standards across the business.

Skills

User content design

SAAS knowledge

Finance domain knowledge

Exceptional communication

Job description

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Technical Author / Writer, stoke-on-trent

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Client:

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Product Information Technical Author / Writer

UK Remote - you must be based in the UK, no sponsorship, or relocation to the UK

upto £45k plus benefits on a 2 year fixed term contract

TrueNorth are working with a SAAS fintech who are looking for a Technical Author / Writer who can come in and redesign and rewrite their external user knowledge base / content from the ground up.

You'll work closely with Product Managers to understand the content and information needed with a view to creating a clear and consistent set of content that is coherent and meets quality standards across the business.

The key experience required:

• Experience of having designed and written user content previously
• SAAS / Software domain knowledge
• Finance or accounting domain knowledge
• Exceptional communication both verbal and written
• A portfolio of work you can share

The role can be worked remotely from anywhere in the UK - there might be the very occasional visit to the North East (2x per year), which if so, will be fully paid for by the company.

The salary we have is up to £45k for this position plus benefits. It is being recruited on a 2 year fixed term contract - if you dont know what that is, it's the same as a permanent role in terms of salary, benefits, treatment etc, the difference is the role will have an end date.