Technical Author (IT MI Governance) - AVP

Morgan McKinley; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a member of the Technology, Data and Innovation Operations Management team. In this pivotal role, you'll leverage your advanced documentation skills to create and manage audit-related documentation essential for closing internal and external findings. Your ability to scrutinize documentation and collaborate with IT service management experts will be crucial in ensuring compliance and quality. This role offers a dynamic environment where you can influence processes and contribute to the continuous improvement of audit management frameworks. If you're ready to make an impact in a fast-paced setting, this opportunity is for you.

Qualifications

• Experience in writing formal IT documentation that meets audit standards.
• Ability to identify documentation flaws and potential risks.

Responsibilities

• Collaborate with SMEs to create documentation for audit findings closure.
• Track and ensure timely production of supporting artifacts.

Skills

IT process documentation

Audit scrutiny

Technical communication

Project management

Risk frameworks understanding

Job description

About the job

As a member of the new Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team, you will collaborate with ITIL service management SMEs to create robust audit-related documentation to support the timely closure of internal and external/regulatory findings.

You will use your advanced documentation skills to articulate and evidence the work completed, in order to satisfy internal risk management scrutiny and demonstrate to auditors and regulators that the findings have been remediated.

Your key responsibilities

1. Working in close collaboration with IT service management process owners and SMEs to create robust documentation to support the timely closure of internal and external audit findings.
2. Determining the full list of artifacts required to evidence the remediation of audit findings, and create and own the plan to ensure their timely production.
3. Tracking the production of the supporting artifacts and driving others to meet the planned deadlines, thereby ensuring they are created on time for the closure documentation.
4. Scrutinising supporting artifacts to ensure they are of the appropriate quality.
5. Owning the production of the documentation throughout its lifecycle, including: being the primary author, eliciting information from SMEs (facilitating workshops when required), iterating and tracking document versions, securing evidence, and gaining the various approvals required.
6. Helping to establish and continually improving the framework for managing audit activities.

Your skills and experience

1. Experience writing formal process documentation for IT functions that stands up to audit scrutiny - e.g. policies, procedures, terms of reference, senior management briefings.
2. Ability to scrutinise documentation in an objective, unbiased way, as though through the eyes of an auditor - to identify shortcomings, gaps, anomalies, and potential risk exposure.
3. Ability to quickly understand new technical information and concepts, and from this produce documents that communicate effectively and efficiently with audiences who are unfamiliar with the subject.
4. Ability to quickly build relationships, collaborate, and influence to achieve results in a fast-moving, diverse, global environment.
5. Being able to manage small projects and work to pressing deadlines, including being flexible and accommodating changes to plans and demand.
6. Basic understanding of risk frameworks and banking regulations.