Technical Author

Rail Safety and Standards Board Limited; United Kingdom; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a detail-oriented documentation specialist to create and enhance technical materials for the rail industry. This role involves collaborating with subject matter experts and stakeholders to produce high-quality audits, assessments, and guidance notes. You'll play a crucial role in ensuring that documentation is accessible and meets industry standards while also engaging in innovative content creation, including blogs and e-learning materials. If you're passionate about clarity in communication and eager to contribute to a diverse and inclusive workplace, this opportunity is perfect for you.

Benefits

30 Days Annual Leave

Private Medical and Dental Cover

Performance Related Bonus

Pension

Season Ticket Loan

Travel Subsidy

Cycle to Work Scheme

Volunteer Leave

Holiday Buy and Sell Scheme

Qualifications

• Experience in proofreading technical documentation with attention to detail.
• Proficiency in documentation tools like Microsoft Word and Adobe Acrobat.

Responsibilities

• Produce high-quality documentation that meets applicable standards.
• Conduct thorough testing of new protocols to ensure accuracy.

Skills

Technical Documentation Proofreading

Attention to Detail

Microsoft Word

Adobe Acrobat

Effective Communication

Team Collaboration

Customer Service Orientation

Problem Solving

Tools

Co Pilot (or similar)

Job description

Overview

The purpose of the role is the creation of assessment, audit, guidance notes, blogs, training course content and supporting launch communications and channels (with our Marketing Team) that assists the supplier assurance team, their clients and their products and services offered into the rail industry.

You will be responsible for converting concept into reality, and updating older products, by working effectively with subject matter experts, senior stakeholders, collaboration groups and partners with the support of Supplier Assurance team and the wider RSSB under the guidance of the Product Development Manager.

Responsibilities

• Collect and edit complex information while working with internal teams to gain an in-depth understanding of the design requirements and supporting documentation.
• Produce new documents such as audits, assessments, and instructions with the support of Subject Matter Experts or User Groups. Create and update the quality system to meet various industry standards.
• Attend committee and standard development meetings, and travel to our offices and Buyer and Supplier locations for collaborative sessions.
• Produce high-quality documentation that meets applicable standards, is cross-referenced to the design requirements, and is appropriate for its intended audience.
• Proofread written material to ensure documents are ready for publication, providing the final quality check while adhering to RSSB’s house style, branding, and editorial guidelines. Maintain effective communication with technical authors during the proofreading process and follow due process for website publication.
• Stay updated on language trends, grammar rules, technology trends including AI, and industry-specific terminology. This may include commissioning or creating (including AI) photographs or illustrations to integrate with documents and other mediums.
• Update or rewrite existing documents, write easy-to-understand user interface text, online help, and user guides. Analyse existing and potential content to ensure clear and easy-to-understand documents are produced.
• Work on digital or multi-channel content such as blogs, e-learning, or podcasts with input from the Customer Development Manager and Competence & Training Manager.
• Ensure end users, with support from accountable assurance team members, are updated with new or revised documentation.
• Conduct thorough testing of new protocols on the system to ensure accuracy and functionality. Support the Product Development team in testing system changes and ensure they are accurately documented and effectively communicated. Organise and conduct testing sessions with user groups to gather feedback on new protocols and documentation. Analyse feedback from user groups to identify areas for improvement and incorporate necessary changes.

Qualifications

Essential:

• Experience in proofreading technical documentation, as well as attention to detail and the ability to spot errors and inconsistencies whilst working on tight deadlines.
• Proficiency in documentation tools (e.g., Microsoft Word, Adobe Acrobat, Co Pilot (or similar) or specialised authoring software) and/or wider Microsoft packages.
• Communicate effectively and share thoughts and ideas through methods appropriate to the audience.
• Adapt and respond effectively when embracing new opportunities, change and in navigating uncertainty.
• Actively contribute as part of a team and work towards achieving team goals and outcomes.
• Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities.
• Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals.
• Build effective professional relationships with stakeholders, understanding their unique goals and motivations, gaining credibility and effectively influencing to achieve desired outcomes.

Desirable:

• Previous experience creating and illustrating documentation such as briefings, manuals, blogs, case studies and communications.
• Understanding of, or willing to understand use of AI in a creative environment.

We are committed to investing in our staff and offer formal and informal learning opportunities for development.

We valuediversityand equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of theDisability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria,to apply for our jobs.If you have applied under the Disability Confident Scheme, please let us know in advance by emailing [e-mail] Find out more about Diversity and Inclusion at RSSB: Rail Safety and Standards Board Careers - VERCIDA

If you require anyreasonable adjustmentswith respect to our selection process including information in an alternative format, please contact us at [e-mail]

We understand the importance ofwork-life balanceand we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request.

We value our staff and we offer a competitivebenefitspackage to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.