Technical Author

Merlin Entertainments Group; Greater London; On-site; GBP 40,000 - 47,000; Full time

Job summary

Chessington World of Adventures is seeking a Technical Author to enhance their technical documentation. This vital role involves creating, managing, and improving maintenance documents, collaborating with teams to ensure clarity and compliance in a dynamic environment. Suitable candidates will possess strong technical writing skills and experience in engineering contexts.

Benefits

28 days holiday

Merlin Annual Passes - 6 per year

20 free tickets for Merlin Attractions

Company bonus

Private pension scheme

40% discount off LEGO online

25% discount in on-site retail shops

Ongoing training and development opportunities

Qualifications

• Proven experience as a Technical Author or Technical Writer in high-compliance environments.
• Strong understanding of technical writing and documentation standards.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and improve maintenance-related documentation.
• Collaborate with engineering teams and safety personnel.
• Maintain document management system and update staff on changes.

Skills

Technical writing principles

Content structuring

Engineering terminology

Attention to detail

Communication skills

Tools

Microsoft Office Suite

Document management systems

Training software

Job description

What you'll bring to the team

Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE

Here at Chessington World of Adventures we are recruiting for a Technical Author to join our Technical Services team!

This is a vital role responsible for the creation, management, and continuous improvement of all maintenance-related documentation. From standard operating procedures to ride-specific manuals and compliance materials, you will ensure our documentation is always clear, accurate, up to date, and aligned with engineering and safety standards.

As Technical Author, you will take ownership of the documentation process, particularly in relation to new systems such as HSP14. You will work closely with engineering teams, ride manufacturers, and safety personnel to gather detailed technical information and translate it into accessible and practical documents for a wide range of users. Your work will support key operational areas by producing user-friendly training guides, visual aids, and manuals designed for varying levels of technical expertise.

You will be responsible for maintaining and updating our document management system, ensuring all materials are easy to access, properly version-controlled, and ready for audit. In addition, you will contribute to departmental briefings and ensure all staff are kept informed of updates and procedural changes. Integration of documentation with training programs will be a key part of your role, helping to ensure consistency in technical instruction across the team.

Qualifications & Experience

• Proven experience as a Technical Author or Technical Writer within an engineering, maintenance, or high-compliance environment
• Strong understanding of technical writing principles, content structuring, and industry documentation standards
• Familiarity with engineering terminology, systems, and documentation practices; experience in ride maintenance or amusement park operations is a plus
• Proficiency in Microsoft Office Suite and document management systems; experience with training or compliance software is advantageous
• Excellent written and verbal communication skills, with the ability to translate complex technical data into clear, concise, and user-friendly documentation
• Exceptional attention to detail and a strong commitment to accuracy, clarity, and consistency
• Collaborative mindset with proven experience working effectively across multidisciplinary teams, including engineers, safety personnel, external vendors, and manufacturers

Benefits

• An annual salary between £40,000-£47,000, depending on experience
• 28 days holiday (including bank holidays)
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

Pay Range

From GBP £40,000.00/Yr.