Technical Assurance Manager

AWE; Leeds; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance company is seeking an experienced Technical Assurance Manager to ensure compliance with standards and enhance customer service delivery. The ideal candidate will have strong communication skills and a good understanding of the insurance industry. This role offers a competitive salary, flexible working options, and opportunities for personal and professional development.

Benefits

Competitive salary and benefits package

Flexible working and holiday options

Pension, enhanced parental leave, and life insurance

Discounts on technology, travel, and leisure

Learning and development opportunities

Volunteering and charity support days

Qualifications

• Proven track record in managing complaints and resolutions.
• Experience in implementing process improvements based on complaint trends.
• Awareness of Consumer Duty Outcomes.

Responsibilities

• Ensure adherence to PIB Group standards.
• Deliver consistent outcomes for customers.
• Manage complaints, errors & omissions per Group requirements.

Skills

Excellent communication skills

Understanding of the insurance industry and regulation

Meticulous attention to detail

Positive attitude

Strong organisational skills

Influential relationship skills

Report writing skills

Negotiation skills

Self-motivated

Resilient and adaptable

Education

CII qualifications (or working towards)

Tools

Acturis

xCenta

Job description

We are on the lookout for an experienced insurance professional to join us as a Technical Assurance Manager!

If you have:

• Excellent communication skills
• An understanding of the insurance industry and regulation
• A meticulous attention to detail
• A positive attitude and strong organisational skills

...this could be the role for you!

Sitting as part of the Specialty Division Operations team, the Technical Assurance Manager is responsible for ensuring all businesses in the Division adhere to the PIB Group standards to deliver a consistent high-quality service to all of our customers by:

• Understanding and meeting our customers’ demands and needs
• Delivery of consistent and fair outcomes for customers through compliant processes

Along with driving excellence in customer delivery the Technical Assurance Manager will ensure all complaints, errors & omissions and breaches are managed in line with Group risk appetite and regulatory requirements.

Essential Experience & Attributes:

• A good understanding of the insurance industry and regulation.
• The ability to motivate and communicate with others at all levels.
• Influential relationship skills and excellent communication & negotiation skills
• Well-developed report writing, verbal & written communication and presentation skills
• Ability to manage multiple priorities and deliver results
• Self-motivated and collaborative
• Resilient and adaptable to change/growth

Desirable Experience & Attributes:

• CII qualifications (or working towards) would be desirable
• Knowledge of best practice for general insurance and an understanding of rules and regulations relating to retail insurance broking (e.g. Data Protection Act, Money Laundering, Client Monies, ICOBS, Complains, Quality Assurance, Treating Customers Fairly concepts, etc.) is highly desired.
• Proven track record in managing complains and resolutions
• Experience in implementing process improvements based on complaint trends.
• Awareness of Consumer Duty Outcomes and their implications for customer service.
• Acturis and xCenta experience.
• Experience in delivering training sessions and workshops.

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
#HP

REF-223 017