Technical Assurance Manager

hireful; Birmingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading insurance company in Birmingham is seeking an experienced Technical Assurance Manager to ensure compliance with industry standards. You will oversee customer satisfaction and manage complaints while driving excellence in service delivery. Ideal candidates should possess excellent communication and organizational skills with a solid understanding of insurance regulations. Benefits include a competitive salary and a flexible work environment.

Benefits

Competitive salary and benefits package

Flexible working options

Pension plan

Enhanced parental leave

Life insurance

Learning and development opportunities

Qualifications

• Good understanding of the insurance industry and regulation.
• Ability to motivate and communicate with others at all levels.
• Well-developed report writing and presentation skills.

Responsibilities

• Ensure adherence to PIB Group standards.
• Manage complaints, errors, and breaches in line with regulatory requirements.
• Deliver consistent and fair outcomes for customers.

Skills

Excellent communication skills

Understanding of the insurance industry

Attention to detail

Organizational skills

Relationship skills

Education

CII qualifications (or working towards)

Tools

Acturis

xCenta

Job description

We are on the lookout for an experienced insurance professional to join us as a Technical Assurance Manager!

If you have:

• Excellent communication skills
• An understanding of the insurance industry and regulation
• A meticulous attention to detail
• A positive attitude and strong organisational skills

...this could be the role for you!

Sitting as part of the Specialty Division Operations team, the Technical Assurance Manager is responsible for ensuring all businesses in the Division adhere to the PIB Group standards to deliver a consistent high-quality service to all of our customers by:

• Understanding and meeting our customers’ demands and needs
• Delivery of consistent and fair outcomes for customers through compliant processes

Along with driving excellence in customer delivery the Technical Assurance Manager will ensure all complaints, errors & omissions and breaches are managed in line with Group risk appetite and regulatory requirements.

Essential Experience & Attributes:

• A good understanding of the insurance industry and regulation.
• The ability to motivate and communicate with others at all levels.
• Influential relationship skills and excellent communication & negotiation skills
• Well-developed report writing, verbal & written communication and presentation skills
• Ability to manage multiple priorities and deliver results
• Self-motivated and collaborative
• Resilient and adaptable to change/growth

Desirable Experience & Attributes:

• CII qualifications (or working towards) would be desirable
• Knowledge of best practice for general insurance and an understanding of rules and regulations relating to retail insurance broking (e.g. Data Protection Act, Money Laundering, Client Monies, ICOBS, Complains, Quality Assurance, Treating Customers Fairly concepts, etc.) is highly desired.
• Proven track record in managing complains and resolutions
• Experience in implementing process improvements based on complaint trends.
• Awareness of Consumer Duty Outcomes and their implications for customer service.
• Acturis and xCenta experience.
• Experience in delivering training sessions and workshops.

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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