Technical Assistant- Manchester ( New Opening)

Caterer.com; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a vibrant team as a Technical Assistant in Soho House Manchester, where you will ensure seamless experiences for members and guests through AV support, troubleshooting, and equipment management. Enjoy competitive hourly pay, comprehensive benefits, and ongoing training opportunities.

Benefits

Weekly Pay

Team meal whilst on shift

50% Team discount on Food & Drink

Health Cash Plan

Birthday Day Off

Continuous training opportunities

Qualifications

• Willingness to learn and develop, detail-oriented with multitasking abilities.
• Familiarity with Digital Projection Equipment and AV equipment maintenance.
• Strong communication skills and tech-savvy in computer/software support.

Responsibilities

• Operate cinema equipment and assist with AV support for events.
• Diagnose issues and maintain in-house equipment.
• Provide L1 & L2 support for business applications and AV equipment.

Skills

Detail-oriented

Problem Solving

Communication

Technical Competence

Job description

Technical Assistant - £16.00 per hour

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free Counselling Sessions
• Cookhouse & House Tonic: Our programmes offer unique food and drink training, events, and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with discounts on shopping, gym memberships, holidays, insurance, and more

Soho House Manchester

Located in the St John’s area in the heart of the city, Soho House Manchester spans across 5 floors of the former Granada Studios. Facilities include an extensive gym, steam room, sauna, outdoor rooftop pool with sunbeds and a bar, late-night bar, live music space, casual lounge areas, a members’ restaurant, and 23 bedrooms.

The Role…

Our Technical Assistants play a key role in ensuring seamless experiences for members, guests, and staff across venues. You will manage cinemas, support staff with technical needs, assist on projects, and provide AV support for events, including mixing, video playback, recordings, lighting, and live music.

A successful Technician is self-motivated, quick-thinking, and thrives in a fast-paced environment. You should be a critical thinker with excellent people skills and a knack for troubleshooting.

What We Are Looking For?

• Willingness to learn and develop both independently and as part of a team with in-house training.
• Detail-oriented with the ability to multitask and troubleshoot quickly under pressure.
• Familiarity with Digital Projection Equipment or similar.
• Technical competence supporting computers, internet, software, and network security.
• Experience with AV lighting, sound, minor repairs, and installation of AV equipment.
• Flexible schedule including evenings and weekends.
• Strong communication skills.
• Knowledge of sound systems, DJ decks, mixing desks, phone systems, IPTV infrastructure.
• Ability to work independently and manage workload effectively.

Main Duties…

• Operate cinema equipment across film and digital formats, liaise with clients, and assist with presentation setups.
• Monitor and maintain in-house equipment, diagnose issues, and liaise with service engineers.
• Support audio, visual, and IT troubleshooting, ensuring proper setup for events.
• Respond promptly to guest needs and provide solutions.
• Conduct routine checks, audits, and site visits, and document ongoing projects.
• Maintain safety standards, cleanliness, and organization.
• Coordinate with couriers, print managers, and stay updated on technical developments.
• Evaluate and flag software/hardware issues, ensuring compliance with legal and safety standards.
• Use ITSM tools (Cherwell) for incident tracking and reporting.
• Focus on continuous improvement and support global IT support collaboration.
• Provide L1 & L2 support for business applications, network, AV equipment, and building access systems.

Expected Working Hours

• This role may require nights and weekends to support screenings and events.