Technical Assistant - FTC

Northwood; Grantham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in paper product manufacturing is seeking a Technical Assistant in Grantham. The role involves maintaining technical standards and ensuring quality across departments, along with responsibilities for auditing and customer complaints. Ideal candidates will have manufacturing experience, HACCP level 1, and IT proficiency.

Benefits

Company pension

Life assurance

Free company products

Free on-site parking

Discounts on food, retail, holidays, cinema, and gyms

Wellness programmes including Employee Assistance Program

Qualifications

• 2 years manufacturing experience preferably within a technical area.
• Experience working in the food industry and manufacturing.
• Internal auditing experience.

Responsibilities

• Write new & develop existing work instructions and product specifications.
• Manage customer complaints and maintain internal databases.
• Conduct internal audits and ensure compliance with customer codes.

Skills

Proficiency at Microsoft Office

Manufacturing experience

Knowledge of specifications

Understanding of BRC and customer COPS's

Training experience

Education

HACCP level 1

Job description

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Are you a Technical Assistant looking to develop your career in a major paper product manufacturer based at our site in Grantham?

We are looking for a Technical Assistant who can ensure best technical standards are maintained in the factory and communication of technical and quality throughout the departments as well as ensuring we meet and exceed the customers’ expectations.

You will be working Monday to Friday - 38.75 hours per week.

*This role is a fixed term position*

Responsibilities include:

• As appropriate to write new & develop existing work instructions and product specifications for the immediate and wider site teams.
• Cover QA department where required, intaking of materials and detailed line checks
• Responsible for the generation of Internal specifications in line with the customer specifications
• Responsible for the NCR system, from control to escalation to suppliers, working closely with procurement to resolve issues/co-ordinate trials and concessions as required
• Actively involved in close out of non-conformances from external audits carried out
• Working alongside the team to ensure all equipment are captured and within calibration. Including arrangement of onsite calibrations
• To manage any customer complaints received, maintaining the internal database and analysing & trending as required.
• Ensure that all complaints are fully investigated, closed out and any root cause improvement actions implemented.
• Carryout internal/GMP audits as scheduled.
• Factory go live – ensuring all documentation is ready for launch products
• Completion of system audits as required by the business
• Driver of close out of non-conformances from external audits carried out
• Ensure the site is meeting compliance to customer codes of practices
• Performing traceability and business continuity tests, actions closed out as required
• Conduct training when required and to ensure compliance
• Maintaining technical communications to all departments
• Prepare and ensure compliance for all audits undertaken
• Data entry on spreadsheets & Completion of - integrity data/ Environmental/ KC
• To proactively work with the wider team to implement continual improvement and cost reduction initiatives across our business.

Experienced:

• Proficiency at Microsoft Office programmes such as Word and Excel.
• 2 years manufacturing experience preferably within a technical area.
• Experience working in the food industry and manufacturing.
• HACCP level 1 .
• Internal auditing experience.
• Knowledge of specifications and customer portals is preferred but not essential, as training will be given
• Understanding of BRC and other customer COPS’s.
• Training experience.

About Company

Northwood is a family-owned group of associated companies that provide the manufacturing, supply and transportation of paper hygiene and wiping products for both the away-from-home and consumer market.

Our mission is to be the market-leading partner of choice in the away from home tissue industry. One of only a small handful of companies in the UK market that is fully vertically integrated; Northwood is involved at each point in the supply chain, from raw material supply, tissue and towel manufacturing, end-user product converting, storage and transportation.

Our remit is huge, with a portfolio of products covering two key systems brands, professional wiping, commodity, consumer paper and private label. We sell into a distribution network spanning the UK, Ireland and Europe, which in turn service markets such as healthcare, hospitality, hotels, engineering, janitorial, catering and education.

We are a highly successful, award-winning and ambitious business that has grown from a humble paper sales business to a market leader employing over 800 colleagues, across 11 sites in the UK and Spain.

We differentiate ourselves by excelling in product quality alongside market-leading service and sales support.

DE&I

At Northwood, we are committed to fostering an inclusive and diverse environment where everyone is welcomed and respected. We strive to promote a workplace that celebrates diversity and encourages individuals to express their opinions and beliefs. We are dedicated to providing equal opportunities for all.

• Company pension
• Life assurance
• Free company products
• Free on-site parking
• Food, retail, holidays, cinema, and gyms discounts
• Wellness programmes, including Employee Assistance Program and OnDemand GP service