Technical Assistant

Durham County Council; Spennymoor; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading local government authority invites applications for a permanent, full-time Support Officer position. You will support the Environment & Design team with administrative tasks, coordinate events, and interact with the public. Candidates should have relevant qualifications and strong customer service skills. This role offers generous benefits, including hybrid working options and comprehensive professional development opportunities.

Benefits

27 days annual leave, rising to 32

Flexible working options

Career development opportunities

Contributory pension scheme

Employee assistance programs

Qualifications

• Qualified to BTEC National in Public Administration or NVQ Level 3.
• Enthusiastic team player with strong communication skills.
• Ability to manage changing priorities and work unsupervised.

Responsibilities

• Providing administration assistance to the Environment & Design team.
• Co-ordinating various functions relating to events.
• Engaging with customers to provide general advice.

Skills

Customer service

Communication

IT skills

Organisational skills

Flexibility

Education

BTEC National in Public Administration

NVQ Level 3 in Business Administration

Tools

ICT systems

GIS

Idox

Spreadsheets

Total Land Charges

Job description

We have an exciting opportunity for a permanent, full time Support Officer to join our dedicated team within Business Services.


WHAT IS INVOLVED?

You should be an enthusiastic team player who takes pride in providing excellent customer service. You will have good communication skills, be able to work under pressure to tight deadlines and with a high degree of accuracy, be well organised ad flexible, have good IT skills and manage changing priorities.

You will also need to be able to work unsupervised using your initiative.

Your duties would include:

• Providing administration assistance to the Environment & Design team
• Co-ordinating various functions relating to events organised by the service
• Using ICT systems including requisitions and invoices, GIS, Idox, spread sheets
• Total Land Charges searches
• Document and information maintenance
• Engaging with customers and members of the public to provide general advice and various other administrative duties.

We encourage you to contact Steve Bhowmick via email [e-mail] or call 03000 267122 to arrange a informal chat about the role.


WHAT WILL I NEED?

Qualified to BTEC National in Public Administration or NVQ Level 3 in Business Administration or equivalent

Please refer to the attached person specification for the full criteria.


REWARDS AND BENEFITS

We offer generous rewards and benefits that are designed to help you perform at your best:

• Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
• Option to purchase up to 10 additional days annual leave per year.
• Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year).
• Hybrid working (home and office working).
• Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.
• Wellbeing Portal and access to an Employee Assist Scheme.
• Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.
• Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).
• Discounted DCC gym membership.
• Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
• Trade Union membership.
• A range of other salary sacrifice schemes such as car leasing.

Rewards and benefits are subject to individual terms and conditions.

Take a closer look: Rewards-and-benefits


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HYBRID WORKING (if applicable)

Durham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part time roles and arrangements are at managers discretion, alternatively you can work all of your contracted hours within the workplace if you prefer.


EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.

We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job.

As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.

Take a closer look: Equality diversity and inclusion in our workforce



INTERVIEWS

It is anticipated that interviews will be held week commencing 7th July 2025.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.


HOW TO APPLY

This post is restricted to employees of Durham County Council which includes all permanent, temporary, fixed term employees and agency workers from day one of commencing with the Council. Please note in all cases the interview date must be prior to your end date.

Anyone currently listed on the Redeployment Register who is interested in being considered for this vacancy should contact the Alternative Employment Team at [e-mail].

In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal.

Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.

If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email [e-mail] or telephone [phone] selecting option 3 for Resources.

We collect personal information from you when you register with North East Jobs and make an application. Details on how we process your personal data is available in our Privacy Notice.

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