Technical Assessor

Jobtailor; Basingstoke; On-site; GBP 30,000 - 42,000; Full time

Job summary

Jobtailor in the United Kingdom is seeking a Health & Safety Assessor to support supplier assessments and ensure compliance with UK H&S standards.

You will verify documentation, guide customers through processes, and maintain high-quality service levels while mentoring new team members and collaborating with other departments.

Qualifications

• SSIP-recognised Health & Safety qualification.
• Minimum 2 years’ general Health & Safety experience in construction.
• Knowledge of relevant UK Health & Safety legislation.
• SSIP Registered Assessor or complete 1-day SSIP Assessor Training within 3 months, plus 3-year refresher.
• Fluent written and spoken English; able to read complex documentation.

Responsibilities

• Undertake technical assessments and advise suppliers through the assessment process.
• Accurately verify documents against criteria and provide guidance at each stage.
• Proactively engage with customers across channels to request data updates, provide information, or resolve issues.
• Provide accurate responses to customer queries and seek clarification when needed.
• Deliver high-quality customer service across all channels in line with policy.
• Assist in development and delivery of additional technical services as required.
• Work within set KPIs and self-manage performance against targets.
• Meet with Team Leader regularly to give feedback and improve customer service culture, response times and tools.
• Support new starters with training and mentoring and coordinate with other teams for positive experience.

Skills

Health & Safety expertise

Communication skills

Mentoring

Education

SSIP Health & Safety qualification

SSIP Assessor Training (awareness)

Job description

Responsibilities

• Undertake technical assessments and provide advice and support to suppliers throughout the assessment process.
• Accurately verify documents submitted by suppliers against the set criteria and in line with agreed processes, providing guidance at every stage.
• Proactively engage with customers across multiple communication channels in an efficient and timely manner — requesting data updates, providing further information, or resolving and escalating issues where applicable.
• Provide accurate responses to customer queries, seeking clarification where required to ensure the correct response is given.
• Deliver an outstanding level of quality and customer service across all communication channels, in line with company policy.
• Assist in the development and delivery of additional technical services as required.
• Work within set KPIs and self‑manage personal performance against business and personal targets.
• Meet regularly with the Team Leader to give feedback and help improve customer service culture, response times and tools.
• Support new starters with training and mentoring where requested, and work closely with other teams to ensure a positive customer experience.

Requirements

• Hold at least one SSIP‑recognised Health & Safety qualification (listed below).
• Have a minimum of 2 years’ general Health & Safety experience, with a construction‑sector background.
• Have appropriate knowledge of relevant UK Health & Safety legislation.
• Be an SSIP Registered Assessor, or complete and pass the 1‑day SSIP Assessor Training Course within 3 months of appointment, and the 3‑yearly SSIP Refresher thereafter.
• Have fluent written and spoken English, with the ability to read, interpret and review complex documentation.

Core Competencies

Demonstrates expertise in Health & Safety regulations and assessments, with a strong focus on customer service and communication. Capable of mentoring and training new team members while effectively managing performance against KPIs.