Technical Architect (Power Platform) in Newcastle upon Tyne, United Kingdom

Energy Jobline ATTB; Newcastle upon Tyne; Vor Ort; GBP 77.000 - 94.000; Vollzeit

Zusammenfassung

Energy Jobline ATTB seeks a Technical Architect to lead a four-week discovery of service-desk and chatbot options within the Microsoft Power Platform. You will assess capabilities, design the target architecture and ensure secure, supportable, government-ready solutions.

The role requires extensive experience with Power Platform, especially Power Apps, Power Automate and Dataverse, plus strong knowledge of workflow and service-desk architectures.

Qualifikationen

• Extensive experience designing enterprise solutions on Microsoft Power Platform.
• Deep knowledge of Power Apps, Power Automate and Dataverse.
• Strong experience with workflow, case management, service-desk or conversational service architecture.
• Experience integrating Microsoft cloud services with enterprise data, document management and reporting platforms.

Aufgaben

• Set the technical architecture approach and decision framework for the discovery.
• Assess Power Platform capabilities for forms, workflow, queue management, service levels, dashboards, and chatbot interactions.
• Evaluate Power Apps, Power Automate, Dataverse, Power Pages, Power BI, Dynamics 365 Customer Service and Copilot Studio where appropriate.
• Assess integration options with access management, content, document and reporting services.
• Define the data model for requests, users, documents, queues, statuses, service levels, approvals, escalation and audit history.
• Define how development, test and production environments, managed solutions, connection references and deployment pipelines should be used.

Kenntnisse

Power Platform architecture

Enterprise solution design

Governance & security

Integration of cloud services

Tools

Power Apps

Power Automate

Dataverse

Dynamics 365 Customer Service

Jobbeschreibung

Technical Architect (Power Platform)
Salary: up to £85,000 Clearance: BPSS Start: 11 January 2027
We are looking for a Power Platform Technical Architect to lead the technical side of a four-week discovery into service-desk and chatbot options. You will assess Microsoft capabilities, design the target architecture and make sure every option is secure, supportable and fit for a government technology environment.

What you will do

Set the technical architecture approach and decision framework for the discovery.

Assess Power Platform and related Microsoft capabilities for form intake, workflow, queue management, service levels, dashboards, chatbot interactions and escalation.

Evaluate Power Apps, Power Automate, Dataverse, Power Pages, Power BI, Dynamics 365 Customer Service and Microsoft Copilot Studio where appropriate.

Assess integration options with and access management, content, document, notification and reporting services.

Define the data model for requests, users, documents, queues, statuses, service levels, approvals, escalation and audit history.

Assess data classification, retention, privacy, accessibility, security, environment management and operational support needs.

Define how development, test and production environments, managed solutions, connection references and deployment pipelines should be used.

Keep prototype decisions proportionate to a short discovery while giving credible evidence of feasibility.

Guide developers on solution structure, non-functional requirements and reusable design patterns.

Identify constraints, dependencies, risks and decisions that need stakeholder input.

Support effort estimates, delivery phasing, licensing considerations and the skills needed for implementation.

Expected outputs

Technical option assessment.

Architecture and integration views.

Data, security and environment governance recommendations.

Technical feasibility evidence for the prototypes.

Documented architecture risks, constraints and dependencies.

Indicative implementation architecture, delivery phases and technical resource profile.

What you will bring

Extensive experience designing enterprise solutions on Microsoft Power Platform.

Deep knowledge of Power Apps, Power Automate and Dataverse.

Strong experience of workflow, case management, service-desk or conversational service architecture.

Experience integrating Microsoft cloud services with enterprise , data, document management and reporting platforms.