Technical Application Support Engineer - Hybrid work model (Previous Relevant Experince is Required)

JR United Kingdom; England; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking technology company as a Technical Application Support Engineer, where you will play a crucial role in maintaining and evolving enterprise applications. This hybrid position offers the opportunity to engage in proactive maintenance, technical incident resolution, and continuous improvement initiatives. You'll work with cutting-edge technologies and collaborate with diverse teams to ensure the smooth operation of critical systems. With a commitment to innovation and excellence, this role allows you to make a significant impact on infrastructure that connects communities across the UK. Embrace the chance to grow your skills and contribute to meaningful projects.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and restaurants

Qualifications

• Experience in IT infrastructure and application platforms.
• Hands-on experience in application support and integration.

Responsibilities

• Monitor integration processes and remediate errors.
• Administer corporate applications and provide technical support.

Skills

IT infrastructure knowledge

Application support experience

Problem-solving skills

SQL query execution

Customer-focused approach

Education

Relevant IT degree or equivalent experience

Tools

Oracle

MS SQL

Microsoft Azure

Power Platform

Snaplogic

Job description

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Technical Application Support Engineer - Hybrid work model (Previous Relevant Experience is Required), Warwickshire

Client: Telent

Location: Warwickshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

Technical Application Support Engineer Warwick, Warwickshire, United Kingdom (Hybrid)

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

The Technical Application Support Engineer will support the delivery of our Enterprise Application service, ensuring our technologies remain fully supported and evolve in line with product roadmaps. Day to day, the role will perform proactive maintenance activities, mitigate operational risks, manage integrations, deliver level 3 technical incident resolution, and implement continuous improvements.

What you’ll do:

• Monitor integration and batch processes daily, remediating errors swiftly to mitigate business impact.
• Administer corporate applications, including Oracle & MS SQL databases.
• Provide technical incident resolution for Telent’s Corporate Application issues.
• Troubleshoot problems, identify causes, and recommend corrective measures.
• Run SQL queries and updates to support data changes.
• Create technical solutions to address inefficiencies.
• Participate in project implementations, including design review, system testing, and configuration.
• Conduct regular risk assessments with remediation plans to reduce technical risks.
• Create technical documentation to support the software development lifecycle and ITIL processes.

Who You Are:

This role requires a combination of technical expertise, problem-solving skills, and a forward-thinking approach to support both current operations and future growth.

Key Requirements:

• Broad knowledge of IT infrastructure, application platforms, and operating systems.
• Hands-on technical application & integration support experience.
• Strong technical knowledge across application components.
• Experience with Software Delivery Lifecycle, ITIL & Agile methodologies.
• Ability to review work for quality, accuracy, and relevance.
• Strong interpersonal skills to work effectively with staff at all levels.
• Good written communication skills for documentation and effective communication.
• Investigative and problem-solving skills.
• Customer-focused approach to manage requirements and resolve incidents & problems promptly.
• Experience implementing or supporting enterprise technologies like Microsoft Azure Integration, SQL databases, Power Platform, Oracle Integrations (OIC), Snaplogic.

What we offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients, enabling skill development and impactful work. We value diversity and strive to create an inclusive culture where everyone can thrive.

Additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, creating an environment where everyone belongs, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.

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About Us

Telent is a leading technology company specializing in designing, building, supporting, and maintaining mission-critical communications and digital infrastructure across the UK. Our work helps connect communities using the latest technology and innovation. Join us to make a real impact, fulfill your potential, and deliver high performance. We are a team of over 3,000 dedicated professionals committed to excellence.

Brilliance brought together.

Our values include: Be Inclusive, Take Responsibility, Collaborate, Be Customer-focused.