Technical Application Support Engineer

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JOB DESCRIPTION

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

The Technical Application Support Engineer will support the delivery of our Enterprise Application service, ensuring our technologies remain fully supported and evolve in line with product roadmaps. Day to day, the role will perform proactive maintenance activities, mitigate operational risks, manage integrations, deliver level 3 technical incident resolution, and implement continuous improvements.

What you'll do:

• Monitor integration and batch processes daily, remediating errors swiftly to mitigate business impact.
• Administer corporate applications, including Oracle & MS SQL databases.
• Provide technical incident resolution for issues within Telent's Corporate Application estate.
• Troubleshoot problems, identify causes, and recommend corrective measures.
• Run SQL queries and updates to support data changes.
• Identify technical inefficiencies and create solutions to address them.
• Participate actively in project implementations, including design reviews, system testing, and configuration.
• Conduct regular risk assessments with remediation plans to reduce technical risks.
• Create technical documentation to support the software development lifecycle and ITIL processes.

Who You Are:

This role requires a combination of technical expertise, problem-solving skills, and a forward-thinking approach to support current operations and future growth.

Key Requirements:

• Broad knowledge of IT infrastructure, application platforms, and operating systems.
• Hands-on experience in technical application and integration support.
• Strong technical knowledge across application components and technologies.
• Experience with Software Delivery Lifecycle, ITIL, and Agile methodologies.
• Ability to review work for quality, accuracy, and relevance.
• Excellent interpersonal skills to collaborate effectively with staff at all levels.
• Good written communication skills for documentation and effective communication.
• Strong investigative and problem-solving skills.
• Customer-focused approach to manage requirements and resolve incidents promptly.
• Hands-on experience with enterprise technologies such as Microsoft Azure Integration, SQL databases, Power Platform, Oracle Integrations (OIC), and Snaplogic.

What we offer:

A career at Telent offers opportunities to develop skills, make an impact, and work across many sectors and technologies. We value diversity and strive to create an inclusive culture where everyone can thrive.

Additional benefits:

• 34 days holiday (including public holidays), with options to buy or sell days, or 26 days with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, aiming for our teams to reflect the communities we serve.

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ABOUT US

Telent is a leading technology company specializing in mission-critical communications and digital infrastructure support. We connect communities and support digital transformation, with over 3,000 dedicated employees committed to excellence.

Brilliance brought together.

Our values and behaviors:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

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