Technical Application Support Engineer

Telent Technology Services Limited; England; On-site; GBP 30,000 - 60,000; Full time

Job description

Technical Application Support Engineer

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

The Technical Application Support Engineer will support the delivery of our Enterprise Application service, ensuring our technologies remain fully supported and evolves in line with product roadmaps. Day to day the role will perform proactive maintenance activities, mitigation of operational risks, management of integrations, delivery of level 3 technical incident resolution along with the delivery of continuous improvements.

What you'll do:

• Day to day monitoring of integration and batch process processes, remediating errors in a swiftly manner to mitigate business impact.
• Day to Day technical administration of corporate applications inc Oracle & MS Sql DBs
• Provide technical incident resolution for Telent's Corporate Application estate issues.
• Troubleshoot problems, identifying causes, and recommending corrective measures.
• Run SQL queries and updates to support data changes
• Recognising technical inefficiencies, creating technical solutions to remediate.
• Actively participate in project implementations, including design review, system testing and configuration.
• Regular risk assessments with remediation plans to reduce overall technical risk position.
• Creation of technical documentation to assist software development lifecycle and core ITIL processes.

Who You Are:

This role requires a combination of technical expertise, problem-solving skills, and a forward-thinking approach to support both current operations and future growth.

Key Requirements:

• Broad knowledge of IT infrastructure and application platforms and operating systems
• Hands of technical application & integration support experience
• Strong technical knowledge across all components of applications technology.
• Experience of Software Delivery Lifecyle, ITIL & Agile methodologies
• Experience to review work for quality, accuracy and relevance
• Strong interpersonal skills to be able to work with Telent staff at all levels
• Good written skills needed to complete documentation and communicate effectively.
• Strong investigative and solution-finding skills.
• Customer focused to ensure that business requirements and expectations are effectively managed, and incidents & problems are resolved in a timely manner.
• Hands on experience of implementing or assisting enterprise technologies such as Microsoft Azure Integration, SQL databases, Power Platform, Oracle Integrations (OIC), Snaplogic.

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.