Technical Application Specialist (NORTH UK)

Grifols; Cambridge; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading global healthcare company is seeking a Technical Application Specialist I to provide top-tier technical support for diagnostic products. This role involves managing customer accounts and contributing to technical projects, ensuring customer satisfaction through effective communication and problem resolution. Join a dynamic team making a real impact in healthcare across the globe.

Benefits

Opportunities for professional career development

Inclusive and diverse work environment

Qualifications

• Experience in customer technical support, ideally in diagnostics or healthcare.
• Knowledge of GMP, ISO, and other quality standards.
• Proficiency with customer support tools.

Responsibilities

• Serve as the main technical contact for customer accounts.
• Support equipment installations and software upgrades.
• Troubleshoot operational issues in customer laboratories.
• Lead technical projects at customer sites.

Skills

Analytical skills

Troubleshooting

Interpersonal skills

Communication

Project management

Presentation skills

Education

Bachelor’s degree in Life Sciences

Biomedical Engineering

Medical Technology

Tools

Microsoft Office

Job description

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.
Help us lead one of the world’s largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20,000 people. That’s why we need a Technical Application Specialist like you.

Role Mission (en GDPT)

As a Technical Application Specialist I (TAS I), your mission is to provide best-in-class technical support and service to Grifols customers, both on-site and remotely. You will play a key role in managing customer accounts, implementing technical projects, and contributing to the commercial positioning of our diagnostic products. Your work will directly support laboratory professionals and decision-makers, helping to ensure quality results and customer satisfaction.

What your responsibilities will be

• You will act as the main technical contact for customer accounts, ensuring smooth communication between Grifols teams and customer sites.
• You will provide support for equipment installations, software upgrades, and user training.
• You will troubleshoot and resolve daily operational issues in customer laboratories.
• You will lead technical projects at customer sites, including workflow analysis and data collection.
• You will support Sales Executives by providing technical presentations and analyses to expand our customer base.
• You will contribute to internal training efforts by mentoring new hires (TAS, Field Service Engineers, etc.).
• You will ensure compliance with Grifols' internal procedures and industry regulations.

Who you are

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Excellent analytical and troubleshooting skills
• Strong interpersonal and communication abilities
• Project management and presentation skills
• Ability to work independently and manage multiple priorities
• Solid organizational and record-keeping skills

Qualifications

• Experience in customer technical support, ideally in the diagnostics or healthcare industry
• Knowledge of GMP, ISO, and other relevant quality standards
• Proficiency with Microsoft Office and customer support tools

Education

• Bachelor’s degree in Life Sciences, Biomedical Engineering, Medical Technology, or a related field

What we offer

It is a brilliant opportunity for you. Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply!
We look forward to receiving your application!

We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.

Grifols is an equal opportunity employer.

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Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.

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