Technical Application Specialist

Jefferson Frank; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technical consultancy in London is seeking a Technical Application Specialist to act as a Subject Matter Expert for their Policy Administration Systems. Responsibilities include ensuring seamless operations, investigating technical issues, and maintaining documentation. Candidates must have experience in insurance or reinsurance and a deep understanding of PAS functionality. This role has a 6-month contract with on-site requirements of at least 3 days per week.

Qualifications

• Deep understanding of Policy Administration Systems (PAS) functionality and architecture.
• Candidates must have insurance or reinsurance experience.

Responsibilities

• Acting as our SME for PAS system across the entire enterprise.
• Investigate and resolve technical issues to ensure minimal disruption.
• Maintain documentation of PAS configurations and compliance.

Skills

Policy Administration Systems (PAS) functionality

Troubleshooting complex technical issues

Experience with specific PAS platforms

System integrations (APIs, web services)

Tools

Cloud Platforms

SaaS/PaaS solutions

API Management

Job description

Overview

Technical Application Specialist, acting as our Subject Matter Expert, leading the design, support, and continuous improvement of business-critical policy administration systems. This role combines technical application support and functional system ownership to ensure seamless operations and innovation across the platform estate.

Location & Contract

Location - London (3 days per week minimum)

Contract length - 6 months

Responsibilities

• Reports directly to the Technical Applications Lead, acting as a senior member of the technical applications team.
• Be our SME and source of knowledge for our PAS system across the entire enterprise.
• Investigate and resolve technical issues, including performance problems and security incidents, ensuring minimal disruption to business operations.
• Actively participate in projects, including upgrades, deployments, etc.
• Maintain accurate documentation of PAS configurations and ensure compliance with industry standards and best practices.
• Create and maintain knowledge base articles.
• Identify and address vulnerabilities and compliance issues through audit remediation activities, ensuring our PAS systems meet regulatory and security standards.
• Manage relationships with relevant partners, suppliers/vendors, standards.

Skills and Experience

• Deep understanding of Policy Administration Systems (PAS) functionality and architecture.
• Experience with specific PAS platforms (Eclipse Broking, Applied Epic, SaaS solutions) is highly desirable.
• Familiarity with insurance products and their configuration within a PAS.
• Proficiency in troubleshooting and resolving complex technical issues.
• Experience with system integrations (APIs, web services, batch processes), as PAS often integrates with many other core insurance systems (CRM, Claims, Billing, Data Warehouses).

Technical skills

• Cloud Platforms and SaaS/PaaS solutions
• Application configuration
• PAS Data Model
• API Management
• Policy Administration System configuration
• Mimecast
• Performance Testing
• Patch management, Group policy management

Understanding of

• Security (All disciplines)
• Data & Reporting (Desirable)
• Policy Administration Systems (Insurance)
• Microsoft & Google products
• SaaS licensing & Commercials

Candidates must have insurance or reinsurance experience

Please send me a copy of your CV if you meet the requirements