Technical Application Specialist

Lloyds Banking Group; City of Edinburgh; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Lloyds Banking Group is seeking a Technical Application Specialist to join their SWIFT Lab in Edinburgh. In this full-time position, you will leverage your engineering background to diagnose and resolve technical issues, ensuring seamless operations for banking systems. Ideal candidates will have strong problem-solving skills, effective communication, and experience with cloud technologies and service management tools.

Benefits

Generous pension contribution of up to 15%

Annual bonus award based on Group performance

Share schemes including free shares

28 days' holiday, with bank holidays on top

Benefits adaptable to your lifestyle

Qualifications

• Capable of diagnosing and resolving hardware, software and network issues.
• Hands-on experience with cloud migrations and knowledge of SWIFT products.
• Experience with coding/scripting in Java, SQL, Python, and familiarity with DevOps tools.

Responsibilities

• Diagnosing and resolving technical issues in a fast-paced environment.
• Collaborating with technical teams to restore services quickly and efficiently.
• Documenting fixes and contributing to knowledge bases.

Skills

Problem solving Abilities

Communication Skills

Cloud support knowledge

ITSM Tools Knowledge

Documentation & Reporting

Tools

Service Now

Jira

Linux Operating system

Docker

Kubernetes

Job description

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Base pay range

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JOB TITLE: Technical Application Specialist

LOCATION(S): Edinburgh

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in one of the above locations

About this opportunity

We're looking to recruit a Technical Application Specialist (TAS) to work within the Service team within the Swift Lab in Edinburgh!

As a TAS you would have a strong engineering background and play a key role in getting things back on track when systems fail. The role involves working in a fast-paced environment, collaborating with technical teams to identify issues, follow recovery procedures, and restore services quickly and efficiently. Clear communication, quick thinking and teamwork are essential as you minimize disruption and help the bank return to normal operations seamlessly.

About us

If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

What you'll need

Capable of diagnosing and resolving hardware, software and network issues

Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira

Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues

Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases

Problem solving Abilities - Quickly identifying and implementing effective solutions, often under pressure

Domain and Product skills - Working hands on knowledge of UK and International Payment systems

Knowledge of SWIFT systems and products such as: GTExchange (GTX), Alliance Messaging Hub (AMH, SWIFT Alliance Access (SAA), SWIFT Alliance Gateway (SAG), Alliance Web Platform (AWP) and / or SWIFT API MicroGateway

Knowledge of SWIFT International, Euro and CHAPS Payments experience, along with a detailed understanding of MT & MX messaging particularly on the newer ISO formats

Incorporating and performing standard methodology and showcasing critical thinking when crafting and implementing solutions related to SWIFT connectivity and cloud migrations

Technology and Engineering skills with a solid technical background, to develop solutions drawing upon their experiences with technologies like MQ, Oracle cloud, Linux Operating system, IBM Connect Direct, API Connectivity with JWT signing

Hands on Experience of coding / scripting using Java, SQL, Python, BASH/Shell and DevOps (GitHub/Jenkins/Urban Code Deploy UCD) as we work in an Automation first mentality

Hands on experience in cloud migrations to private clouds like Oracle Cloud at Customer, Platform as a service cloud and container-based cloud platform like OpenShift container platform along with relevant experience in Docker / Kubernetes is highly desirable

Communication Skills - Clear verbal and written communication to interact with senior management, colleagues and support teams

And any experience of these would be really useful

Cloud support knowledge - Understanding of cloud environments like GCP, Azure, AWS as well as Private Cloud solutions.

Soft skills & Emotional Intelligence - Staying calm under pressure and effectively handling stressful situations whilst continuing to communicate effectively

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual bonus award, subject to Group performance

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

28 days' holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking

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