Technical Application Engineer

NES Group Ltd; England; On-site; GBP 60,000 - 85,000; Full time

Job summary

NES Group Ltd in the United Kingdom is seeking an experienced engineer to provide technical support for GE installed Protection and Control systems, perform customer site surveys, and assist in developing robust service solutions. The role requires strong problem solving, clear communication with customers and internal teams, and the ability to travel as needed to client sites and overseas.

You will also support training activities and help build knowledge of new products and industry standards

Qualifications

• BSc in Electrical Engineering or equivalent with 4–5 years of project / service experience.
• Experience with Substation Automation Systems: testing, maintenance, commissioning.
• Ability to analyse customer applications and produce technical reports.
• Understanding of protection and control testing practices, tools, and equipment.
• Willingness to travel within the UK and overseas as required.
• Fluent English in writing and speaking.

Responsibilities

• Review, analyse, and resolve customer application enquiries using engineering principles and meet deadlines.
• Support commercial and sales teams by defining technically robust solutions to customer specs.
• Provide technical support to Operations and Service teams during project execution and testing.
• Support protection and control system engineering tasks including technical review and guidance.
• Manage fault reports and customer complaints with timely technical input and clear communication.
• Support internal and external training activities including classroom training and commissioning knowledge transfer.
• Build knowledge of new products, systems, and industry standards to improve service capability.

Skills

Substation automation

Protection relays

Customer communication

Travel ability

Problem solving

Education

BSc Electrical Eng

Job description

The role provides engineering support, conducts customer site surveys, supports commercial proposals, responds to customer technical enquiries, and delivers training for GE installed Protection and Control systems.

The position requires sound technical judgement, structured problem solving, and clear engagement with customers and internal teams to resolve issues effectively.

Essential Responsibilities

• Review, analyse, and resolve assigned customer application enquiries using sound engineering principles while meeting business standards, procedures, quality expectations, and response deadlines.
• Support the commercial and sales teams by defining technically robust solutions aligned with customer specifications, scope expectations, and service delivery capability.
• Provide technical support to Operations and Service teams during project execution, factory acceptance testing, site acceptance testing, and commissioning activities.
• Support Protection and Control system engineering tasks, including technical review, issue investigation, and application guidance.
• Manage fault reports and customer complaints in line with defined procedures, ensuring timely technical input and clear customer communication.
• Support internal and external training activities, including classroom-based training and commissioning-focused knowledge transfer.
• Build knowledge of new products, systems, and industry standards to strengthen technical capability and support continuous improvement across the service organisation.

Mandatory Requirements

• Minimum BSc in Electrical Engineering, or equivalent qualification, with four to five years of relevant project or service experience.
• Experience with Substation Automation Systems, including technical support, testing, maintenance, and commissioning in transmission, distribution, industrial, or power plant environments.
• Ability to analyse customer applications and produce clear, accurate technical reports.
• Understanding of protection and control testing practices, tools, and equipment.
• Ability to travel within the UK and overseas as required.
• Fluent English, with the ability to communicate effectively with customers in writing and verbally.

Preferred Experience

• Proven knowledge of protection relays and Substation Automation solutions.

Desired Characteristics

• Working-level knowledge of substation protection and control system applications across transmission, distribution, and industrial environments.
• Ability to organise priorities, manage workload, and deliver against agreed milestones
• Strong problem identification, root-cause analysis, and solution development skills.
• Sound judgement under pressure, with the ability to manage multiple customer enquiries simultaneously
• Strong interpersonal and negotiation skills, with a constructive and customer-focused approach
• Excellent verbal and written communication skills, with the ability to work effectively across departments.
• Collaborative working style with strong self-motivation, flexibility, and commitment to continuous learning
• Self-starting team player with a strong sense of urgency and the ability to deliver to tight deadlines.