Technical and Engineering Administrator

Anglian Home Improvements; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join an innovative company as a Technical and Engineering Administrator, where you'll play a vital role in supporting our technical department. This position involves maintaining product data accuracy, providing technical support, and collaborating with cross-functional teams. You'll enjoy a supportive work environment, opportunities for career development, and a range of health and well-being benefits. If you're passionate about engineering and looking to make a difference in a forward-thinking team, this role is perfect for you!

Benefits

31 days holiday

Pension

Paid volunteer time

Health & well-being benefits

Discounted gym memberships

Group discount scheme

Career development opportunities

Free access to mental health first aiders

Qualifications

• Experience in technical support, especially in manufacturing.
• Strong understanding of engineering principles and documentation.

Responsibilities

• Provide technical support and advice to various departments.
• Maintain product data and ensure accuracy in configurator software.

Skills

Technical Support Experience

Engineering Principles

Problem-Solving Skills

Communication Skills

Attention to Detail

Boolean Search Terms

Tools

Configurator Software

Technical Tools

Job description

At Anglian we pride ourselves on innovation and quality within the home improvements industry. Our commitment to excellence drives us to seek out the best talent to join our team. We are currently looking for a dedicated and skilled Technical and Engineering Administrator to support our technical and engineering department.

Role Overview:
As a Technical and Engineering Administrator, you will play a crucial role in providing expert advice and information across the business. You will be responsible for developing and maintaining product data within our company configurator software, ensuring accuracy and efficiency in our operations.

Key Responsibilities:

• Respond to requests for technical information.
• Ensure technical documentation on the intranet is kept up to date.
• Review product updates and obsolescence prior to release and make necessary changes to the configurator.
• Support the product configurator and troubleshoot related issues.
• Provide technical support and advice to the engineering department and other business units.
• Collaborate with cross-functional teams to ensure data integrity and consistency.
• Assist in the development and implementation of technical documentation and training materials.
• Stay updated with industry trends and advancements to continuously improve our processes.

Qualifications:

• Proven experience in a technical support role, preferably within the manufacturing and window and door industry.
• Strong understanding of engineering principles and technical documentation.
• Understanding and application of Boolean search terms
• Proficiency in using configurator software and other technical tools.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Why Join Us?

• 31 days holiday, increasing to 33 days after 2 years of service, plus have your birthday off
• Pension
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders
• Heavily discounted group discount scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team
• Career development and continuous learning opportunities

Please apply today!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

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