Technical Analyst(LAN/WAN)

Job Description: Our client is looking for a Technical Analyst (LAN/WAN) in London, UK.

Must Have Primary Skills:

• Knowledge of operating system troubleshooting and support – Windows, macOS, mobile devices.
• Familiar with common software applications, troubleshooting and support.
• Understanding of networking protocols (TCP / IP), VPNs, DNS, LAN/WAN, routers, and firewall.
• Strong knowledge of IT systems, software, and hardware.
• Knowledge of device management tools like Intune, SCCM or PDQ.

Nice To Have Secondary Skills:

• Strong service desk and customer support skills.

Proven Experience In:

• Experience providing audio-visual (AV) support for meetings and day-to-day operations.
• Experience in print management, troubleshooting and support.
• Diploma in Information Technology, Computer Science, or a related field.
• Experience with ticketing systems like Jira, ServiceNow – logging and tracking of incidents and service requests and ensuring timely resolutions.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication for dealing with end users and non-technical stakeholders.
• Ability to manage multiple requests and prioritize tasks effectively.
• Demonstrates strong ownership and accountability in all tasks and responsibilities.
• Ability to use PowerShell for basic support tasks, automate routine processes, and troubleshoot common system issues.
• Cybersecurity awareness.
• CompTIA A+, CompTIA Network+, Microsoft Certified Endpoint Administrator, MCSE, PDI+, ITIL certification etc.