Technical Analyst - 12 Month Fixed Term Contract

Nationwide; Swindon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in financial services seeks a proactive analyst to join their IT Service Assurance team in Swindon. You will be responsible for delivering high-quality MI and analytical reporting while collaborating with various teams to enhance decision-making processes. This role offers flexibility, a supportive work environment, and numerous employee benefits, reflecting a commitment to customer-centric principles.

Benefits

Personal pension with generous top-up

Up to 2 days paid volunteering

Life assurance worth 8x salary

Training and career development opportunities

25 days holiday, pro rata

Qualifications

• Hands-on experience using PowerBI Desktop application and Excel.
• Experience interpreting business performance measures for a senior audience.
• Ability to build relationships across all levels.

Responsibilities

• Provide MI and Analytical Reporting in the IT Service Assurance function.
• Undertake in-depth analysis to support technology and business areas.
• Work with business areas to produce reporting packs and MI.

Skills

Analytical skills

Communication

Attention to detail

Education

ITIL Foundation certified

Tools

PowerBI Desktop

Excel

Job description

Are you highly competent in the use of PowerPoint, Word, Excel and Power BI Desktop application? Do you have a can-do attitude and be willing to take on a wide variety of responsibilities to support the team? Can you work under pressure to tight deadlines, staying calm and organised? Do you have an eye for detail and take pride in high quality reports?

In this role, you’ll be providing specialist MI and Analytical Reporting in the IT Service Assurance function, as well as undertaking in-depth analysis to support both technology and business areas. Enthusiastic and keen to develop, you will quickly become a highly knowledgeable and valued team player, providing a reporting and governance service across the IT Service Assurance Function.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at the Swindon office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Working as part of a small close-knit team to deliver a highly valued service to colleagues across the Information Technology and Service Delivery teams. We’ll need you to work closely with numerous business areas and IT teams producing a range of reporting packs and MI that support decision-making.

Using your judgement and analytical skills you’ll probe MI, highlight anomalies and understand discrepancies. We need a proactive technical analyst, using your initiative to spot opportunities to continuously improve what you do and the outputs from the reporting team.

About you

You’ll be a confident individual who is able to communicate with Senior Stakeholders. This position will provide the successful candidate with the opportunity to understand Nationwide’s IT systems and how they underpin each business process suiting someone who has an analytical mind set, together with the confidence to ask ‘How, What, and Why?’ in order to ensure the right information is reported.

As a minimum you’ll need to have:

• Hands on experience using PowerBI Desktop application, Excel and be proficient in the use of Macros. ITIL Foundation certified and Dynatrace skills as desirable but not essential.
• Experience interpreting and correlating a wide range of business performance measures and presenting information to a senior audience in a logical and understandable way.
• Must be good at building relationships across all levels.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.