Technical Analyst

Punter Southall; Middlesbrough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading pension consultancy in Middlesbrough is seeking a Technical Analyst to manage complaints from Public Sector members, ensuring resolution and compliance. The ideal candidate will have strong experience in the pensions sector, relevant qualifications, and excellent communication skills. This full-time role offers a competitive salary and a range of benefits including a flexible benefits scheme and professional development opportunities.

Benefits

Competitive salary

Annual discretionary bonus

25 days holiday with flexibility

Pension matching

Healthcare plans

Life assurance

Retailer discounts

Paid volunteer days

Qualifications

• Direct experience in handling complaints within occupational pension schemes.
• Ability to simplify complex technical issues.
• Strong communication with various audiences.

Responsibilities

• Analyse and resolve complaints received from Public Sector members.
• Provide support to Administration teams.
• Design and present training for pensions administration staff.

Skills

Complaint analysis

Communication skills

Pensions knowledge

Education

CPC/DPC/RPC/APMI qualification

A level standard

Job description

Contractual hours

36.25

Basis

Full time

Job category/type

• XPS Administration
  
  

Date posted

29/07/2025

Job reference

REQ003034

Technical Analyst - Pensions

Location: Middlesborough Employment Type: Permanent, Full Time Grade: Consultant Hybrid REQ003034

About XPS Group

XPS Group is a prominent UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About The Role

We are currently seeking a Technical Analyst within the ASG Public Sector Complaints Team. The successful candidate will play a key role in managing and progressing complaints received from Public Sector members, whether complaints against XPS or the scheme (Internal Dispute Resolution).

The ASG Team is one of XPS Administrations central services teams. Their main objective is to maintain and strengthen XPS Administrations processes, ensure XPS and trustees provide a compliant service, enable enhancements to services, promote good quality pensions administration, and provide pensions training. In additional they provide support to the admin teams on technical pensions and process issues.

Key Responsibilities

• Analyse complaints
• Consult with the Administration teams to understand what, if anything, has gone wrong
• Corresponding directly with the complainant through each stage of the complaint
• Identify and agree a resolution to the complaint
• Identify and produce or assist with guidance for teams and client managers, as a result of any lessons learned from the complaint
• Provide support to Admin teams and Client Managers
• Ad-hoc activities as determined by the business.
• Design and present training to pensions administration staff as required.
• Producing and providing regular stats to Admin and Client Relationship Managers
  
  

Your Profile: Essential:

• Successfully qualified in or progressing CPC/DPC/RPC/APMI
• Direct, relevant experience of dealing with complaints within the occupational pension schemes industry
• Ability to explain complex technical issues simple and succinctly
• Ability to provide information to different audiences - members, clients, admin teams or client manager
  
  

Desirable

• Preferably educated at least to A level standard
  
  

What We Offer

Enjoy a competitive salary, annual discretionary bonus, and 25 days holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How To Apply

Interested candidates should submit applications below or contact . Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunity Statement

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who Are We

To find out more please visit: www.xpsgroup.com

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