Technical Advisor

ZipRecruiter; Manchester; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading construction materials company is seeking a Technical Advisor to provide technical support for fire-rated board products. This remote role involves assisting contractors with product selection, installation guidance, and troubleshooting. Strong communication skills and experience in the construction industry are essential. The company offers a competitive salary and opportunities for professional development.

Benefits

Highly competitive salary

Professional development opportunities

Ongoing training

Career advancement

Qualifications

• Previous experience in technical support within the construction or building materials industry.
• Ability to explain complex technical concepts to non-technical audiences.

Responsibilities

• Provide technical assistance to customers (contractors) on product selection and installation.
• Develop solutions and troubleshoot issues for timely project delivery.
• Work closely with internal and external teams to maintain customer satisfaction.

Skills

Technical support experience

Knowledge of fire protection systems

Strong communication skills

Job description

Job Description

Technical Advisor – Work from Home!

The role: Technical Support for a leading manufacturer of fire-rated board used in the construction industry. You will provide technical assistance to customers (contractors), developing solutions for system and product selection, installation guidance, and troubleshooting. You will ensure accurate technical information is provided to customers and internal teams. Work closely with internal and external teams to ensure project delivery, resolve issues, and maintain customer satisfaction.

Your experience: You should have previous experience in technical support within the construction or building materials industry, ideally with knowledge of fire protection systems, insulation, or drylining products. Strong communication skills, both verbal and written, are essential, with the ability to explain complex technical concepts to non-technical audiences.

What you will get: This role is remote, with occasional travel to office and site meetings. The salary is highly competitive and based on experience. The company offers professional development opportunities, ongoing training, and career advancement within a rapidly growing organization.