Technical Advisor

Bühler Gruppe; London; On-site; GBP 43,000; Full time

Job summary

A leading company in the machinery sector seeks a Technical Advisor to support customer satisfaction and spare parts operations. This role involves technical analysis, communication with customers, and collaboration with internal teams to ensure high-quality service delivery.

Benefits

25 days holiday + bank holidays + 1 celebration day

Annual company bonus

Life Insurance: 3x basic salary

Aegon Pension Plan

Canteen with lunch options

Cycle to Work Scheme

Bupa Health and Dental Cash Plan

Employee perks and discounts

Give as you Earn

Regular social and well-being events

Qualifications

• Diploma in electrical/mechanical field or equivalent.
• Technical understanding of machinery.
• Strong verbal and written communication skills.

Responsibilities

• Define spare parts based on customer requests.
• Support global quotation organization.
• Visit customer sites to provide technical advice.

Skills

Customer Focus

Communication

Attention to Detail

Technical Understanding

Continuous Improvement

Education

Diploma from upper secondary school in electrical or mechanical field

Tools

SAP

Job description

As Technical Advisor you will report to the Head of Spares Operations and Customer Satisfaction and be responsible for defining the correct spare parts based on customer requests, ensuring alignment with the original machine's lifetime. You will support the global quotation organisation, enabling them to focus on customer-facing tasks, and coordinate with internal departments such as project execution and service operations for further investigations when necessary.

This is where you'll excel

• Receiving and reviewing quotation requests via the Task system: accept spare part requests from the local Sales and Service centre (SAS) via the Task system, and review for completeness.
• Identifying required spare parts and define the correct part numbers: use tools such as SAP, Windchill (drawings), Bill of Materials (BoM) etc.
• Elaborating technical scope of complex quotations: provide a list of recommended spare parts according to defined scope or customer requirements and create part lists for machine repairs based on service engineer reports.
• Aligning and coordinating with R&D and Life Cycle Management: investigate and align with expert groups for requests involving machines in the current portfolio.
• Driving continuous improvement in spare parts requirements and processes.
• Visiting customer sites to gain a better insight into their machinery and use this knowledge to provide targeted technical advice.
• Attending and participating in technical training programs to increase knowledge of product portfolio.

These are the skills you'll need

Required qualifications

• Diploma from upper secondary school in an electrical or mechanical field, or equivalent education through other educational paths
• Demonstrable technical understanding of machinery and maintenance processes
• Strong customer focus
• Excellent verbal and written communication skills, with strong networking abilities
• Highly structured, detail-oriented, and conscientious way of working, ability to use time and resources efficiently, and ability to handle multiple tasks simultaneously
• Fluent in English
• Continuous improvement attitude, innovation spirit, and openness to change
• Ability to understand different cultures and adapt communication accordingly

Desirable qualifications

• Experience in spare part environment
• Experience in SAP

Benefits

• 25 days holiday + bank holidays + 1 celebration day
• Annual company bonus
• Life Insurance: 3x basic salary
• Aegon Pension Plan
• Canteen offering a variety of lunch options
• Cycle to Work Scheme
• Bupa Health and Dental Cash Plan
• Employee perks and discounts (Telus)
• Give as you Earn
• Barnardo's Workplace Lottery
• Regular social, sports, leisure and wellbeing events in a diverse and inclusive workplace

Remuneration: £ 42,500 (depending on skills and experience)
Application documents: Apply using your curriculum vitae

Questions? We are happy to answer them!

Questions? We are happy to answer them!
Luna Cappati
Recruiting Partner

Creating impact together at Bühler!

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.