Technical Advisor

Brook Street; Belper CP; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading Belper based boiler company is seeking experienced Technical Advisors to join their team. You will provide expert technical advice to engineers, troubleshoot issues, and contribute to technical projects. This full-time, office-based role offers comprehensive training, an annual bonus, and many health benefits. The structured shift pattern makes it a rewarding opportunity for customer service professionals.

Benefits

Annual bonus

Comprehensive training

Pension scheme

Employee Assistance Programme

Health benefits

On-site amenities

Qualifications

• Provide expert technical advice to Gas Safe engineers.
• Resolve technical issues efficiently.
• Develop technical documentation and conduct training.

Responsibilities

• Assist in developing technical projects.
• Stay updated on industry trends.

Skills

Expert technical advice

Troubleshooting

Documentation skills

Microsoft applications

Customer service

Education

GCSE Grade 4 or equivalent in English

Job description

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base.

Location: Belper - office based role

Hours of Work:

• Full-time: 39.5 hours per week.
• Shift Pattern:
• Monday to Friday: Between 8am - 6pm
• Saturday: 9am - 12pm

Key Responsibilities:

• Provide expert technical advice and solutions to Gas Safe registered engineers and end-users as part of the Service Technical team.
• Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress.
• Assist in the development and implementation of technical projects, contributing valuable insights and guidance.
• Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends.
• GCSE Grade 4 or equivalent in English.
• Good knowledge of Microsoft applications and web-based platforms.
• Previous contact centre experience is preferred but not essential.

Rewards and Benefits:

• Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.
• Annual Bonus: A bonus scheme based on performance.
• Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu.
• Pension Scheme: Company contributes 7%, and employees pay 1%.
• Employee Assistance Programme: Support for personal and professional matters.
• Health Benefits: Free flu jabs and eye tests.
• On-Site Amenities: Subsidised bistro and coffee shop.
• Employee Benefits Hub: Access to additional discounts and offers.

This role offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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