Technical Advisor

www.findapprenticeship.service.gov.uk - Jobboard; Belper CP; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading local boiler company in Belper is looking for Technical Advisors to provide expert advice and solutions to Gas Safe engineers. The role is office-based, offering full-time hours and comprehensive training. The ideal candidate should have customer service experience and good knowledge of Microsoft applications. Benefits include an annual bonus, health benefits, and a pension scheme.

Benefits

Comprehensive Training

Annual Bonus

Annual Leave

Pension Scheme

Employee Assistance Programme

Health Benefits

On-Site Amenities

Employee Benefits Hub

Qualifications

• Proven customer service experience is required.
• Good knowledge of Microsoft applications and web-based platforms.
• Previous contact centre experience is preferred but not essential.

Responsibilities

• Provide expert technical advice and solutions to Gas Safe registered engineers.
• Troubleshoot and resolve technical issues efficiently.
• Assist in the development of technical projects and documentation.

Skills

Customer service experience

Knowledge of Microsoft applications

Good communication skills

Education

GCSE Grade 4 or equivalent in English

Job description

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base.

Location: Belper - office based role

Hours of Work:

• Full-time: 39.5 hours per week.
• Shift Pattern:

• Monday to Friday: Between 8am - 6pm
• Saturday: 9am - 12pm

Key Responsibilities:

• Provide expert technical advice and solutions to Gas Safe registered engineers and end-users as part of the Service Technical team.
• Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress.
• Assist in the development and implementation of technical projects, contributing valuable insights and guidance.
• Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends.

Minimum Requirements:

• Proven customer service experience.
• GCSE Grade 4 or equivalent in English.
• Good knowledge of Microsoft applications and web-based platforms.
• Previous contact centre experience is preferred but not essential.

Rewards and Benefits:

• Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.
• Annual Bonus: A bonus scheme based on performance.
• Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu.
• Pension Scheme: Company contributes 7%, and employees pay 1%.
• Employee Assistance Programme: Support for personal and professional matters.
• Health Benefits: Free flu jabs and eye tests.
• On-Site Amenities: Subsidised bistro and coffee shop.
• Employee Benefits Hub: Access to additional discounts and offers.

This role offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.