Technical Adviser UK

Witan Search; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

On-site at customer site in Hampshire

Job summary

Global Security Inks & Authentication Solutions seeks a Technical Adviser to be embedded at a key customer site in Hampshire. You will advise on ink formulations, proofing, and production, working with a global HQ for specialist input.

The role reports to the Head of R&D Services within the Technical Assistance Group and requires fluent English, a chemistry-related degree, and willingness to travel to customer sites as needed.

Qualifications

• Engineering degree in Chemistry or equivalent background in printing.
• Ability to manage multiple tasks independently in a fast-paced team.
• Strong ethics with customer-focused approach.
• Excellent communication and interpersonal skills.
• Fluent English.
• Full driving licence.
• Willingness to travel to other customer sites.

Responsibilities

• Support and guide the customer in ink formulation design.
• Advise on ink and solutions for projects, connecting formulations to proofs.
• Answer customer queries on site and escalate to HQ when needed.
• Diagnose and resolve technical issues and build customer knowledge.
• Ensure optimal use of products and coordinate with HQ as needed.
• Own technical visit reports and monthly activity reports.
• Manage product complaints efficiently with documentation.

Skills

Communication skills

Customer-focused

Independent worker

Multitasking

Driving licence

Education

Engineering degree in Chemistry

Equivalent background in printing industry

Tools

Color management software

Digital proofing software

Quality management systems (8D)

Job description

Global Security Inks & Authentication Solutions

Our client is a global leader in security inks and authentication technology. Governments, central banks, and security printers worldwide rely on its inks and solutions to protect currencies, identity documents, and other high-value printed materials against counterfeiting. Privately owned and headquartered in Europe, the group combines deep chemistry expertise with long term customer partnerships and a strong culture of innovation.

This role sits at the heart of one of those partnerships. Based full time at a key customer's site in Hampshire, you will act as our client's dedicated Technical Adviser, reporting to the Head of R&D Services within the Technical Assistance Group. You will be the customer's go-to expert on ink formulation, proofing and production, with the backing of a global headquarters team whenever specialist input is needed.

Key Responsibilities

• Support and guide the customer in the design of security ink formulations
• Advise from an ink and solutions perspective on customer projects, linking ink formulations to new design software, digital proofs, printing proofs and factory formulations
• Answer customer queries on site, escalating to the global headquarters where required
• Diagnose and resolve technical issues while strengthening the customer's technical knowledge
• Ensure optimal use of products and help optimise current products and solutions, working with headquarters when necessary
• Own technical visit reports and monthly activity reports, including follow up and communication
• Manage product complaints (non conformities) efficiently, promptly and with full documentation

Must-Haves

• Engineering degree in Chemistry, or an equivalent background in the printing industry
• Proven ability to manage multiple tasks and projects, working independently within a fast-paced team environment
• Ability to build credibility with internal and external stakeholders, with strong ethics and customer focus
• Excellent communication and interpersonal skills
• Fluent English
• Full driving licence
• Flexibility to travel to other customer sites when needed

Nice-to-Haves

• 3 to 5 years' experience in the chemical or printing industry
• French language skills
• Experience in security printing, banknote or high security document production
• Familiarity with colour management or digital proofing software
• Exposure to quality systems or structured complaint handling (e.g. 8D)

What's in it for you?

• Competitive salary
• Full-time, customer-facing role with a global leader in security technology
• Backing of an international R&D and technical support team
• Work on products that protect currencies and critical documents worldwide
• Regular contact with the global headquarters and wider international business