Technical Administrator

TipTopJob; Worcester; On-site; GBP 13,000 - 18,000; Full time

Job summary

A leading manufacturing company in Worcester seeks a Technical Administrator to manage parts identification and provide customer support. The successful candidate will have a professional telephone manner and knowledge of products. With probationary benefits like 25 days holiday and life insurance, this role promises great career potential in a dynamic environment.

Benefits

25 Days Holiday plus Bank Holidays

Life Insurance Package

Well Being Programmes

Aviva Pension

Free Uniform

Free Parking

Subsidised Restaurant on site

Qualifications

• Ability to read electrical and mechanical manuals.
• Experience in customer support.
• Strong organizational skills to manage parts identification and administration.

Responsibilities

• Identify parts and manage associated administration.
• Take incoming calls and support customer queries.
• Arrange returns to suppliers.
• Communicate with Mazak Production plants.

Skills

Professional telephone manner

Knowledge of Mazak products

Good communication skills (written and verbal)

Computer literate

Team focused

Job description

Overview

UK Spares Technical Administrator : Worcester

A GBP 13.68 : A GBP 17.39 (c. A GBP 26k : A GBP 33k)

Are you a Technical Administrator with experience in parts identification and customer support?

Our client, Yamazaki Mazak is a leading global manufacturing company based in Worcester. This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the industry for many years. Jonathan Lee Workforce Solutions are the preferred supplier to Mazak.

Role

The role will require the successful candidate to work within the UK Service and Spares Department Identifying parts across the whole range of UK, Japanese, Singapore and Chinese built machines, and will include:

Responsibilities

• Parts identification and associated general administration
• Sourcing parts and spares, placing orders for them and then tracking delivery
• Taking incoming calls from customers and field engineers, supporting with their queries and requests
• General administration including customer documents, special requests, quotes, orders and credit notes
• Arranging returns to suppliers
• Use of spare parts software, including Parts Information Database
• Communications with other Mazak Production plants

Essential Criteria

• Professional telephone manner
• Knowledge of Mazak products
• Ability to read electrical and mechanical manuals
• Team focused and able to meet the targets of the department
• Ability to manage a project through to completion
• Highly motivated and proactive
• Computer literate
• Good communication skills (written and verbal)
• The ability to learn quickly and apply into practice

Desirable Criteria

• An engineering background
• Previous experience in a similar role
• A knowledge of windows-based applications
• Flexible working approach to meet demand (to include overtime if required)

The Successful Candidate Can Also Expect The Following

• Join a successful, multinational manufacturing company
• Excellent career potential
• 25 Days Holiday plus Bank Holidays
• X2 Salary Life Insurance Package and Well Being Programmes
• Aviva Pension
• Free Uniform
• Free Parking
• Subsidised Restaurant on site
• Working hours are Monday to Friday 8.15am to 4.30 pm
• Overtime is paid at Time 1/3 first 2 hours then Time 1/2 thereafter each day. Saturday is Time 1/2 and Sunday Double Time.

Band 5 : 7 (DOE)

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.