Technical Account Representative (TAM) 4

Oracle; Reading; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company seeks a Technical Account Representative (TAM) in Reading. This role focuses on managing customer relationships, delivering effective Oracle services, and ensuring customer success through strategic governance and technical delivery. Ideal candidates will demonstrate strong customer management skills and a deep understanding of Oracle technologies and services.

Qualifications

• Experience in managing complex technical accounts.
• Proven ability to develop long-term customer relationships.
• Strong understanding of technical infrastructure and Oracle technologies.

Responsibilities

• Develop and manage Oracle customer relationships as a trusted advisor.
• Coordinate delivery of Oracle services and manage customer communications.
• Identify and submit leads for new opportunities and contract renewals.

Skills

Technical Governance

Customer Relationship Management

Risk Management

IT Strategy Delivery

Job description

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Technical Account Representative (TAM) 4, Reading

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Client:

Oracle

Location:

Reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7f99335914f8

Job Views:

4

Posted:

29.05.2025

Expiry Date:

13.07.2025

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Job Description:

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.

• Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer’s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
• Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
• Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
• Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
• Identify and submit delivery leads for new opportunities and contract renewals.
• Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
• Establish and maintain a delivery governance model with the customer at the management and executive levels.
• Perform scope and risk management.
• Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
• Conduct periodic Service Account Planning and Account Reviews.