Technical Account Manager, WWPS-UKGI-PS

Amazon; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global leader in cloud computing is seeking an AWS Technical Account Manager to act as a trusted advisor for their enterprise customers. The role requires building strong relationships while providing technical guidance and ensuring the customers' AWS environments are operationally healthy. Ideal candidates should have operational troubleshooting experience in a cloud context and a knack for customer relations.

Qualifications

• Experience with cloud computing, networking, databases, and security.
• Proven technical skills in a customer-facing role.

Responsibilities

• Advise customers on AWS architecture and solutions.
• Ensure operational health of customer environments.
• Build relationships to understand customer needs.
• Lead technical discussions and provide best practices.

Skills

Operational troubleshooting

Technical engineering

Customer relations

Cloud technology knowledge

Tools

AWS services

Big data and analytics

DevOps

Job description

Description

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the

largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The

AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer

success. AWS Support also partners with a global list of customers that are building mission-critical applications on top

of AWS services.

Key job responsibilities

• You’ll build solutions, provide technical guidance and advocate for the customer

• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity

• Develop trusting relationships with customers, understanding their business needs and technical challenges

• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management

• Consult with a range of partners from developers through to C-suite executives

• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS

• Solve a variety of problems across different customers as they migrate their workloads to the cloud

• Uplift customer capabilities by running workshops and other enablement sessions.

Basic Qualifications

• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

• Experience in technical engineering

Preferred Qualifications

• Experience with AWS services or other cloud offerings

• Experience in internal enterprise or external customer-facing environment as a technical lead

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.