Technical Account Manager | up to £80,000 | Berkshire, Hybrid

Pearson Carter; Slough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the Travel and Leisure industry is looking for a Technical Account Manager to foster client relationships and manage software delivery for exciting projects. This hybrid role based in Slough involves engaging directly with customers, driving implementations, and supporting product advocacy to enhance customer retention and renewal efforts.

Qualifications

• 5 years experience in software development or travel industry required.
• Direct experience with customers and in customer-facing roles.
• Hands-on approach to project management and problem-solving.

Responsibilities

• Build and maintain relationships for growth.
• Lead customer project reviews and delivery meetings.
• Support existing customer implementations.

Skills

Analytical skills

Project management

Customer relationship management

Job description

Technical Account Manager up to £80,000 Berkshire, Hybrid

Pearson Carter are working with a very exciting client in the Travel and Leisure industry who are are partnered with giants such as TUI, EasyJet, Premier Holidays and more.

Responsibilities:

• Proactively building and maintaining effective relationships to allow growth
• Working on new implementations, from gap analysis through to production delivery, ensuring that go-live is achieved
• Supporting existing customer implementation(s)
• Liaison with internal teams to support the design, development and QA processes ensuring that all required software development is planned and delivered to agreed specifications and timescales
• Identifying opportunities to advocate for additional products or services and contribute to customer retention and renewal efforts.
• Use experience of travel/systems to assist customers in identifying new requirements (BAU change requests and new project initiatives)
• Lead Customer Project review and Delivery Meetings with customer teams including BA’s, PM’s, Testing Teams, IT and Business Managers / Directors

Experience:

• 5 years of experience within software development organisation / travel company
• Experience with travel reservations and tour operating / dynamic packaging systems
• Experience of working directly with customers and on customer sites
• Excellent analytical and project management skills
• Hands on and practical approach to delivery
• Highly versatile and at ease operating and communicating with external and internal people across all levels, both technical and non-technical

Salary

They offer an excellent salary package: up to £80,000 an excellent benefits package

Location

The client is based in Slough and they are looking for someone to be in office on a hybrid basis, 3 times per week. The role will be onsite based during the onboarding period.

How to Apply

Please apply asap with your CV to be considered for this position. You can also get in touch with me on [e-mail] or 0191 406 6111.

Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe – www.pearsoncarter.com