Technical Account Manager (Technical Advisory)

Sonar; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Sonar is seeking a Technical Account Manager based in the United Kingdom to enhance the use of the Sonar solution across Accounts. The ideal candidate will have at least 5 years of software development or DevOps engineering experience, along with strong customer-facing skills.

The role involves promoting Sonar's methodology, documenting technical feedback from customers, running audits, and conducting business reviews. A commitment to diversity and inclusion is essential, as is the ability to work autonomously and collaboratively.

Qualifications

• Minimum 5 years of software development or DevOps engineering experience.
• 5 years of experience in pre- or post-sales customer-facing activities.
• Ability to formalize and abstract customer feedback.

Responsibilities

• Listen and document Account technical pains.
• Promote the Sonar methodology to improve code quality.
• Educate stakeholders about static code analysis.

Skills

Software development experience

Customer-facing activities

High listening skills

Presentation skills

Teamwork

Attention to details

Autonomy

Job description

The Impact You Will Have

• Grow the usage of the Sonar solution within Accounts
• Increase the overall Account Sonar maturity
• Lower the risk of Account churn or downgrade
• Increase Account satisfaction, reduce the number of escalations
• Increase the number of Sonar sponsors in the Account
• Establish and maintain Sonar as a Trusted Advisor in the Account
• Entice Accounts to stay current on an Active version of Sonar, to get maximal value
• Influence Sonar roadmap to meet Account needs

On a Daily Basis, You Will

• Actively listen and formalize Account technical pains or other adoption inhibitors
• Work on plans to overcome customer pains and inhibitors
• Report product technical or functional gaps internally and advocate for their resolution
• Evangelize/Promote the Sonar methodology to govern continuous Code Quality and Security improvements to the customer
• Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
• Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
• Recruit customer development teams not currently using Sonar “Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
• Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
• Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
• Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
• Run Quarterly Business Reviews (QBR) with Account Sales representatives
• Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
• Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
• Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturity
• Track product development within Sonar in order to maintain product expertise

The Skills You Will Demonstrate

• Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users
• At least 5 years of experience in pre- or post-sales customer-facing activities
• High listening skills and the ability to formalize and abstract elements expressed by customers and partners
• Excellent presentation skills with strong written and verbal communication skills
• Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
• Attention to details
• A can‑do attitude: challenging the status quo, leading and contributing to key improvements and innovations.
• Autonomy to run your activity/plans with limited supervision

We Value Diversity, Equity, and Inclusion

At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need any accommodation, please reach out to us at [e-mail].

All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.