Technical Account Manager (TAM) - Media / AdTech - EMEA

HUMAN; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

A leading company in the AdTech sector seeks a Technical Account Manager to manage customer relationships and ensure exceptional service delivery. The role involves strategic guidance, collaboration with internal teams, and a focus on customer satisfaction, making it essential for the success of their partners. A competitive salary and comprehensive benefits are included in the package.

Benefits

Stock options

Full range of medical benefits

Financial incentives

Qualifications

• Experienced in an AdTech customer-facing role, managing large enterprise accounts.
• Demonstrated understanding of technical and strategic aspects of AdTech.
• Strong communication skills, able to manage multiple tasks effectively.

Responsibilities

• Engage with partners in the AdTech and Media space.
• Ensure customer satisfaction and retention for all assigned accounts.
• Collaborate with internal teams to enhance customer experience.

Skills

Customer satisfaction

Technical aptitude

Problem-solving

Organizational skills

Collaboration

Job description

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HUMAN is looking for a Technical Account Manager to join a dynamic team driving the future success of our partners. You will be responsible for managing a group of customer accounts, often across different industries or with varied technical needs. Our technology is critical to our clients; as a core member of this team, your job is to ensure flawless customer service, with empathetic engagement, technical savviness, and deep product knowledge. Your exceptional organizational skills allow you to keep many balls in the air at the same time. You will actively manage a group of customer accounts with varying technical landscapes and business objectives, providing digital touch and identify potential areas for improvement, and tailor solutions to fit their specific use cases. The relationship you build with your managed clients has a direct impact on our product - both in the short and long term to ensure the needs of the client are heard and met.

What you'll do:

• Engage in the AdTech and Media space: Collaborate with partners in the AdTech and Media sectors (e.g., SSPs, DSPs, Publishers, Platforms) to understand technical breakdowns of supply paths for advertising campaigns.
• Ensure customer satisfaction: Focus on customer satisfaction, retention, and reference-ability for all assigned accounts.
• Actively managing a group of customer accounts with varying technical landscapes and business objectives, providing proactive technical support and strategic guidance.
• Provide exceptional customer support and be a point of escalation: Work with support teams to deliver outstanding service to customers.
• Collaborate with internal teams: Work closely with all other teams (Sales, Tech Support, R&D, Finance, Product and executive leadership team) to ensure excellent customer experience.
• Be the voice of the customer: Proactively gather feedback on product and service and work internally to better meet customer needs.
• Educate and enable customers on our products: run training sessions and create training materials for your customers.

Who you are:

• Experienced in an AdTech customer facing role, with a proven track record of managing large enterprise accounts.
• Strong interest in the AdTech industry and a demonstrated understanding of the technical and strategic aspects of the field.
• Eager to learn and grow: Open-minded and committed to personal and professional development.
• Technical aptitude: While technical savviness is preferred, a willingness to learn and grow is essential.
• Accountable and self-motivated: You are eager to learn every day, own timelines, and ensure deliverables are met.
• Strong organizational and communication skills: Able to effectively manage multiple tasks and communicate clearly with customers and internal teams.
• Collaborative mindset: Work collaboratively with teams across the company. Be a team player.
• Problem-solving skills: Comfortable leading and resolving complex issues, with strict attention to detail.

The base pay range for this position is £45,000- £75,000 which can include additional on-target bonus and/or incentives. The base pay offered may vary depending on location, job related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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