Technical Account Manager , Strategic Industries - (Media & Entertainment)

TN United Kingdom; London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Join a dynamic team at a leading cloud services provider where you will play a pivotal role in guiding clients through their AWS journey. As a Technical Account Manager, you will leverage your technical expertise to foster strong relationships with customers, ensuring they maximize the value of AWS services. This role is not just about troubleshooting; it’s about understanding unique business needs and advocating for customer success. With opportunities for mentorship and professional growth, this position is perfect for those passionate about technology and customer service. Embrace a culture of inclusivity and innovation while maintaining a healthy work-life balance.

Benefits

Flexible Work Hours

Career Development Opportunities

Inclusive Team Culture

Mentorship Programs

Qualifications

• Experience in at least three technical areas: compute, storage, networking.
• Experience in technical engineering and customer-facing roles.

Responsibilities

• Develop trusting relationships with customers and understand their needs.
• Utilize technical skills to resolve support issues and challenges.
• Collaborate across AWS teams to drive feature development.

Skills

Operational Parameters

Troubleshooting

Technical Engineering

Cloud Platforms

Customer Relationship Management

Education

Bachelor's Degree

Tools

AWS Services

Cloud Technologies

Job description

Social network you want to login/join with:

Technical Account Manager, Strategic Industries - (Media & Entertainment), London

Client:

AWS EMEA SARL (UK Branch)

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

6cc08b90ab90

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role but an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.

The TAM role is not directly hands-on within the customer's environment for troubleshooting issues; instead, you will collaborate with engineers and service teams to resolve issues. You will proactively craft and execute strategies to drive customer adoption and use of AWS services like EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, and others.

Your technical and customer-facing skills will enable you to effectively represent AWS within customer environments and discuss incidents, trade-offs, support, and risk management with senior leadership. You will provide strategic guidance to help plan and build solutions using best practices and keep customer environments operationally healthy. Building close relationships will help you understand their business and technical challenges, maximizing their value from AWS. Travel may be 10% or more as needed.

The TAM is central to delivering value to our Enterprise Support customers. If you wish to be at the forefront of innovation, join us!

AWS Sales, Marketing, and Global Services (SMGS) focus on driving revenue, adoption, and growth across various market segments. The AWS Support team interacts with leading companies and believes world-class support is critical to customer success. We partner with customers building mission-critical applications on AWS.

Key job responsibilities

• Develop trusting relationships with customers, understand their business needs, review service disruptions, and assist with planning.
• Utilize technical skills to resolve support issues and challenges.
• Understand operational parameters and troubleshooting processes for customer issues and escalations.
• Advocate for customer needs to overcome adoption blockers and drive feature development.
• Improve customer capabilities through workshops, reviews, and operational assessments.
• Ensure AWS environments remain healthy, cost-efficient, and mitigate operational risks.
• Work with all levels from developers to C-suite executives.
• Collaborate across AWS teams like Solutions Architects, Business Developers, and Sales Managers.

About the team

At AWS, we value diverse experiences. Even if you do not meet all qualifications, we encourage you to apply. If your career is just starting or includes alternative experiences, don’t hesitate.

Why AWS?

Amazon Web Services is the most comprehensive cloud platform, trusted by startups to Fortune 500 companies. We innovate continuously to power businesses worldwide.

Inclusive Team Culture

We foster a culture of inclusion through employee-led groups, events, and learning experiences that celebrate diversity.

Mentorship & Career Growth

We promote continuous learning, mentorship, and career development to help you grow professionally.

Work/Life Balance

We support flexible work hours and arrangements to help you maintain a healthy work-life balance.

EEO/Accommodations

We are committed to diversity and inclusion. We do not discriminate based on race, gender, age, disability, or other protected statuses. For accommodations, please contact us.

BASIC QUALIFICATIONS

• Experience with operational parameters and troubleshooting in at least three areas: compute, storage, networking, CDN, databases, DevOps, big data, security, applications development in distributed systems.
• Experience in technical engineering.
• Bachelor's degree.

PREFERRED QUALIFICATIONS

• Experience with AWS services or other cloud platforms.
• Experience as a technical lead in enterprise or customer-facing environments.